Vietnam Airlines would like to inform you that starting from May 31, 2024 (Paris, France time), there will be a change to the check-in counters for flights operated by Vietnam Airlines from France to Vietnam as follows:

  • Economy Class Passengers: Please be advised that Vietnam Airlines check-in counters are being moved from Terminal 2E to Zone 3 - Terminal 2F at Charles de Gaulle Airport (CDG - Paris, France).
  • Business Class or Platinum tier Lotusmiles, Skyteam’s Elite Plus members: Passengers have the option to check in at either Terminal 2E (as before) or Zone 2 - Terminal 2F.
For the best experience, Vietnam Airlines encourages passengers to use the online check-in service on the website , mobile app, or kiosks at the airport.

Passengers at Terminal 2F should proactively plan their time to complete check-in procedures early and move quickly to the departure gate.

Please note that in the event of a flight departing from Gate M of Terminal 2E, passengers at Terminal 2F will be transported to this gate by bus, with a travel time of approximately 30 to 40 minutes, excluding waiting time for the bus.

For more information and support, please visit the website; mobile app; Zalo; Vietnam Airlines' official Facebook fanpage; ticket offices, official agents, and the Customer Service Center at 1900 1100.

For passengers in France, you can contact the city office at 5th Floor, 5 rue Sextius Michel 75015, Paris, France; phone: +33 (0) 892 477 000 or contact the International Customer Service Center at: +84 243 8320 320.

We wish you a pleasant flight!