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IMPORTANT INFORMATION: Your country/region is Indonesia and payment will be charged in Indonesian Rupiah (IDR). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Adults (from 12 years)
Children (2-12 years)
Infant (under 2 years)
Customize your flight with our wide range of options:
Passenger Name:
Reservation code:
Itinerary:
Email address:
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Baggage information
Please select the form of payment:
VN Reservation Code (PNR) :
Passenger :
Refund reason :
Route :
Passenger (Select all passengers) :
Refund information
(See Refund terms and conditions)
PNR :
Passenger information :
Ticket refund information
The auto flight cancellation is applied for tickets purchased on Vietnam Airlines' website/app only.
Please read the details of Terms & Conditions
Cancellation Requirement
VN Reservation Code (PNR):
Flight cancellation will be applied for all passengers chosen.
Cancellation Confirmation
Are you sure to cancel your flight(s)?
Notify
You have completed your flight cancellation with the following information
Reservation code :
Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
Reservation Code :
Email Address :
FLY PRO Insurance cover up to 1.500.000 VND for Travel Inconvenience related to flight schedule change. Enjoy your flight with FLY PRO!
Buy Insurance
Experience Vietnam Airlines’ attractive travel packages with round-trip air tickets and luxury offers from famous hotel brands such as Vin Group, Intercontinental, Accor Hotels, The Ascott Limited...
BUY VOUCHER
Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
BOOK
VNA Mall is an omni-channel retailer of Vietnam Airlines, committed to providing unique products from reputable suppliers including agricultural products, food, beverages, gifts, co-branded items of Vietnam Airlines ... for customers from anywhere, at any time.
DISCOVER
VNAMAZING is an e-commerce platform of Vietnam Airlines, committed to providing a variety of Online travel services including domestic and international tours, package vouchers for airline tickets and hotels from reputable partners... for customers at attractive prices.
Using Gift-Card to buy tickets and other services (Upgrade, Lounge...).
You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
To find more information about Vietnam Airlines' baggage allowance, passengers should read the following policy.
For tickets issued/reissued/exchanged on/before December 31th, 2019
For tickets issued/reissued/exchanged on/after January 1st, 2020
Note:
Free baggage allowance for infants (under 2 years old):
In some cases, the baggage allowances printed on your ticket may differ from the allowance mentioned above. Baggage allowances printed on your ticket will be applied.
If your itinerary includes flights operated by carriers other than Vietnam Airlines, different baggage rules may apply. Please find the full details of your baggage allowances for each flight in your itinerary on your ticket or on the operating carrier’s website before traveling.
For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier will be applied for the whole route. (The first marketing carrier is the first carrier whose code appears on your ticket).
If the journey includes multiple sectors and carriers, baggage allowances may differ between carriers.
Unless otherwise specified, the maximum weight per piece of baggage is 32kg, and total dimensions may not exceed 203cm. If passengers need to bring overweight and/or oversized baggage, please kindly contact Vietnam Airlines official agents or Vietnam Airlines offices for further information.
Applies to ticket issued/reissued/exchanged on/after January 1st, 2020
1 piece (23kg/50lb)
1 piece (32kg/70lb)
Between Vietnam and Japan/Russia; From Japan to Asia/Australia; To/From the Americas
2 pieces (23kg/50lb)
2 pieces (32kg/70lb)
- Infant without a seat:
(*) Southeast Asia countries: Brunei/Thailand/Malaysia/Singapore/Indonesia/the Philippines/Laos/Cambodia/Myanmar/Vietnam;
(**) There is no free checked baggage for economy super lite ticket on some routes.
Applies to ticket issued/reissued/exchanged on/before December 31st, 2019
1 piece (23kg/50lbs)
1 piece (32kg/70lbs)
2 pieces (23kg/50lbs)
2 pieces (32kg/70lbs)
(**) Economy super lite ticket on some routes has no free checked baggage.
(*) Apply for ticketing and travel commencing on/after 01May2019
Example:
Journey A: BKK VN x/HAN VN LON.
Journey B: LON VN x/HAN VN BKK.
Both journeys are between Asia and Europe; therefore, the free baggage allowance applied for an adult traveling on any of these two journeys is 30kg when flying in Economy Class or 40kg when flying in Premium Economy/ Business Class.
In addition to your ticketed baggage allowance, Lotusmile and Skyteam members are offered enormous benefits on VN's flights operated by Vietnam Airlines as below:
If your baggage exceeds Vietnam Airlines' baggage allowance upon arrival at the airport, passengers are able to purchase excess baggage at the check-in counter.
a. Standard piece
The maximum weight and total dimensions of standard piece are respectively 23kg/50lb and 158cm/62in.
Passengers can refer to the excess baggage fees for standard piece as below:
b. Overweight piece
Please read the fees here.
c. Over-sized piece
Applied for tickets issued/reissued/exchanged after December 31st, 2019 and before April 1st, 2020
B. International routes
(Currency: USD)
Applied for tickets issued/reissued/exchanged after March 31st, 2020 and before April 15th, 2020
A. Vietnam domestic routes
(Currency: VND)
Flight sector
Fee for one piece of 23kg (50lb)
Vietnam domestic routes
350.000
500.000
Vietnam Airlines provides special services to satisfy our passenger’s needs at the lowest possible price:
Special Services
Charges
Remarks
Oxygen for medical use on board (OXYG)(*)
For passengers using oxygen service on board
Charges for using oxygen service on board include:
+ For Vietnam domestic sectors: VND 2,000,000 per one unit (net fare).
+ For international sectors: USD 200 per one unit.
The escorts of passengers using OXYG pay the fare with free baggage allowance like normal passengers.
Accompanied cabin crew service provided on the request
Stretcher service on board (STCR)
For passengers using stretcher service on board:
Charge of stretcher service: Equal to 6 times of the highest applicable adult fares plus surcharges.
The escorts of passengers using STCR pay fare with free baggage allowance like normal passengers.
Oxygen and stretcher service on board (STCR/OXYG*)
For passengers using the oxygen and stretcher service on board:
Charge of oxygen and stretcher service:
+ For international sectors: USD200 per one unit.
The escort of passengers using OXYG and STCR pay the fare with free baggage allowance like normal passengers.
Unaccompanied Minor (UM)
UM pay the fare for children/adult as normal passengers.
Charges: VND500,000 (net fare) for Vietnam domestic sectors or USD50 for international sectors.
Accompanying cabin crew charge (if any): Applicable adult fare on the same class of service of UM and appropriate surcharges.
Extra seat service (EXST)
Fare: passengers pay the fare as a normal passenger.
Free baggage allowance: passengers get 2 times the free baggage allowance weight limit of their respective journey.
EXST charge: equals 100% of the applicable adult fare plus surcharges for each additional seat at the time of purchasing.
Wheelchair for cabin (WCHC)
Wheelchair for step (WCHS)
Wheelchair for ramp (WCHR)
Free of charge.
The wheelchair of the passenger shall be accepted for carriage free of charge.
The passengers pay the fare like normal passengers.
Deaf passenger service (DEAF)
Blind passenger service (BLND)
Free of charge
Adult traveling with two or more infants
Adult and Infant(s) pay the fare as normal passengers
The accompanying cabin crew charge includes applicable adult fare and surcharges on the same class of service of passenger
Accompanied cabin crew service provided upon the request
(*) For itineraries to/from the U.S, oxygen for medical use on board is free of charge.
On Vietnam Airlines codeshare flights operated by other airlines the optional services and fees may be provided by Operating carriers with different fees from Vietnam. Please visit the Operating Carriers’website for details.
When purchasing a ticket, the total price includes all taxes, fees and charges(*) which are defined below:
(*) In several cases, passengers are required to pay TFCs in the taxing countries upon check-in.
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