Fare Rules from Europe (Applied To Tickets Issued From 01/01/2023)

Fare rule for Business

Fare type	Business Flex	Business Classic
Booking class	J/C	D/I
Ticket cancellation/ Refund	Free	Charged EUR/GBP75
Ticket changes	Free	Charged EUR/GBP75
Upgrade	Not apply	Not apply
Go show	Yes	Yes
Advance seat selection	Yes	Yes
Priority check-in	Yes	Yes
Lotus Lounge	Yes	Yes
LotuSmiles Milage Accumulation	200%	150%

For itinerary includes France domestic sectors operated by SNCF French railways

Fare type		Business Flex	Business Classic
Booking class		J/C	D/I
Ticket Cancellation/ Refund/Changes Ticket changes	At least 03 days before departure of ticketed SNCF French railway sector.	Free	Charged EUR150
Ticket Cancellation/ Refund/Changes Ticket changes	Less than 03 days before departure of ticketed SNCF French railway sector or later	Charged EUR150	Charged EUR300

For itinerary includes Germany domestic sectors operated by DB railways with marketing code W2

Fare type		Business Flex	Business Classic
Booking class		J/C	D/I
Ticket Cancellation/ Refund/Changes Ticket changes	At least 02 days before departure date of ticketed Germany DB railway sector (marketed by W2)	Free	Charged EUR100
Ticket Cancellation/ Refund/Changes Ticket changes	Less than 02 days before departure date of ticketed Germany DB railway sector; or on/after departure date of ticketed Germany DB railway sector (marketed by W2)	Charged EUR150	Charged EUR250

Fare rule for Premium Economy

Fare type	Business Flex	Business Classic
Booking class	W	Z/U
Ticket cancellation/ Refund	Free	Charged EUR/GBP75
Ticket changes	Free	Charged EUR/GBP75
Upgrade *	Yes	Yes
Go show	Yes	Yes
Advance seat selection	Yes	Yes
Priority check-in	Yes	Yes
Lotus Lounge**	No	No
LotuSmiles Milage Accumulation	130%	120%

For itinerary includes France domestic sectors operated by SNCF French railways

Fare type		Business Flex	Business Classic
Booking class		W	Z/U
Ticket cancellation/ Refund/Changes	At least 03 days before departure of ticketed SNCF French railway sector.	Free	Charged EUR150
Ticket cancellation/ Refund/Changes	Less than 03 days before departure of ticketed SNCF French railway sector or later	Charged EUR90	Charged EUR240

For itinerary includes Germany domestic sectors operated by DB railways with marketing code W2

Fare type		Business Flex	Business Classic
Booking class		W	Z/U
Ticket cancellation/ Refund/Changes	At least 02 days before departure date of ticketed Germany DB railway sector (marketed by W2)	Free	Charged EUR150
Ticket cancellation/ Refund/Changes	Less than 02 days before departure date of ticketed Germany DB railway sector; or on/after departure date of ticketed Germany DB railway sector (marketed by W2)	Charged EUR100	Charged EUR150

Fare rule for Economy

Fare type	Economy Flex	Economy Classic	Economy Lite	Economy Super Lite
Booking class	Y/M/B/S	H/K/L/Q/N/R	T/A/E	G/P
Ticket cancellation/ Refund	Charged EUR/GBP75	Charged: - Before ticketed flight date: EUR/GBP75 - On/After ticketed flight date: EUR/GBP150	Charged: - Before ticketed flight date: EUR/GBP150 - On/After ticketed flight date: EUR/GBP250	Charged EUR/GBP250
Ticket changes	- Before ticketed flight date: Free - On/After ticketed flight date: Charged EUR/GBP75. Exception: Class Y: Free	- Before ticketed flight date: Charged EUR/GBP75 - On/After ticketed flight date: Charged EUR/GBP150	- Before ticketed flight date: Charged EUR/GBP150 - On/After ticketed flight date: Charged EUR/GBP250	Charged EUR/GBP250
Upgrade*	Yes	Yes	Yes	Yes
Go show	Yes	Yes	No	No
Advance seat selection	Yes	Yes	No	No
Priority check-in	No	No	No	No
Lotus Lounge**	No	No	No	No
LotuSmiles Milage Accumulation	100%	65%	25%	10%

For itinerary includes France domestic sectors operated by SNCF French railways

Fare type		Economy Flex	Economy Classic	Economy Lite	Economy Super Lite
Booking class		Y/M/B/S	H/K/L/Q/N/R	T/A/E	G/P
Ticket Cancellation/ Refund/Changes Ticket changes	At least 03 days before departure of ticketed SNCF French railway sector.	Charged EUR75	Charged EUR100	Charged EUR300	Charged EUR300
Ticket Cancellation/ Refund/Changes Ticket changes	Less than 03 days before departure of ticketed SNCF French railway sector or later	Charged EUR90	Charged EUR240	Charged EUR390	Charged EUR390

For itinerary includes Germany domestic sectors operated by DB railways with marketing code W2

Fare type		Economy Flex	Economy Classic	Economy Lite	Economy Super Lite
Booking class		Y/M/B/S	H/K/L/Q/N/R	T/A/E	G/P
Ticket Cancellation/ Refund/Changes Ticket changes	At least 03 days before departure of ticketed SNCF French railway sector.	Charged EUR75	Charged EUR100	Charged EUR300	Charged EUR300
Ticket Cancellation/ Refund/Changes Ticket changes	Less than 03 days before departure of ticketed SNCF French railway sector or later	Charged EUR90	Charged EUR240	Charged EUR390	Charged EUR390

GENERAL FARES RULE:

1. Combination: permitted. Most restricted condition applied.

2. Change - Cancellation:

Change: Permitted to equal or higher fare only.

Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.

Passenger have to pay fare difference and change fee (if any).

3. Change fee:

Multiple change fee: Highest change fee of all change fare component applied.

Change fee is not permitted to refund.

4. Goshow:

Please CLICK HERE for more detail about Goshow and the booking class base amount difference

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

*: Passengers can purchase upgrade, checked baggage and advance seat selection at Manage Booking on our website.

**: Passengers can purchase Lotus Lounge service here.

Exception: For itinerary form Germany: Free

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