Redeem Miles

Vietnam Airlines

Award Tickets

Policies apply to all Vietnam Airlines domestic and international flights.

Award ticket policies apply to all Vietnam Airlines domestic and international flights

All Lotusmiles Members can get award tickets on Vietnam Airlines

Platinum, Gold and Titanium Members can get award tickets for friends and family

Validity of award ticket:

  • For award ticket with an itinerary on Vietnam Airlines operated flights and/or codeshare flights from VN*2000 to VN*2999 or combined with flights operated by SkyTeam member-airlines: one year from the date of commencement of travel. For totally unused ticket, revalidation/exchange of ticket must be done within one year from the date of original ticket issuance and the validity of the new ticket is the same as the original ticket
  • For award ticket with itinerary on flights operated by other airlines which have agreements with Vietnam Airlines’ Lotusmiles Program: one year from the date of ticket issuance
  • For award ticket with itinerary combining Vietnam Airlines operated flights and/or codeshare flights from VN*2000 to VN*2999 with flights operated by non-SkyTeam member airlines which have agreements with Vietnam Airlines’ Lotusmiles Program: one year from the date of ticket issuance.

Upgrade Awards

Lotusmiles members can redeem miles for an upgrade award.

Platinum, Gold and Titanium members can redeem miles for their friends and family.

Applications:

  • Tickets purchased with the entire itinerary on Vietnam Airlines: both flights operated by Vietnam Airlines and Vietnam Airlines hard block codeshare flights are eligible for upgrade
  • Tickets purchased with the itinerary combining Vietnam Airlines flights and other airline flights: only flights operated by Vietnam Airlines are eligible for upgrade
  • Business Class Upgrade Award is applied to paid tickets with booking class: W, Z, U, Y, B, M, S, H, K, L, Q, N, R
  • Premium Economy Class Upgrade Award is applied to paid tickets with booking class: Y, B, M, S, H, K, L, Q, N, R
  • Validity of Upgrade tickets: same validity as paid tickets
REDEMPTION GUIDE

Excess Baggage Awards

- The excess baggage award applies to all Lotusmiles Members or people in the redemption groups of Platinum, Gold and Titanium Members.

- Applies to flights operated and marketed by Vietnam Airlines only

- The excess baggage award is limited to 2 pieces for each flight. 

REDEMPTION GUIDE

Business Lounge Award

Beginning November 1, 2018, Lotusmiles Platinum and Gold Members can redeem miles for access to the Lotus Lounge for one friend or family member travelling with them on the same flight. See below for details.

Mileage deductions for a friend or family member who is on the nominee list of Platinum and Gold Members:

  • Business lounge access for domestic flights: 2,000 miles/person.
  • Business lounge access for international flights: 4,000 miles/person.

Mileage deduction for a friend of family member who is not on the nominee list of Platinum and Gold Members:

  • An additional 20% of normal mileage deduction will be applied

Note:

  • Applies only to flights operated by Vietnam Airlines with carrier code VN on tickets
  • Applies to the Lotus Lounge in Vietnam only
  • Access depends on availability
  • Platinum and Gold Members should submit the award request at check-in

Redeem tickets in peak periods

Lotusmiles Members are entitled to redeem awards on certain domestic and international routes in peak periods, with more miles required for redemption than in off-peak periods. Members can refer to the peak period tables below.

Conditions of application: 

Award tickets issued for domestic flights in peak periods are allowed to rebook (if seats are available) with a charge of:

  • VND 600,000 per transaction made within Vietnam or 
  • USD 30 per transaction made outside Vietnam.
REDEMPTION GUIDE

Airline Partners

Redeem Miles with Airlines Partners

Lotusmiles members can redeem miles for free flights with all SkyTeam Airlines and other airline partners

SkyTeam Airlines, China Southern Airlines (CZ) and All Nippon Airways: Choose the region your flight is departing from 

in the list below to find your redemption miles reference table.

 South East Asia
          North East Asia
         South West Asia          South West Pacific
           North America
 Central America
    South America
    Europe                     
    Middle East
    Africa

Please click here for the Award zone definition for other airline partners.

Jetstar Pacific (BL): 

  • Lotusmiles members can redeem miles on flights operated and marketed by BL
  • Rules and conditions for redeeming on BL flights follow the rules and conditions for redeeming on Vietnam Airlines flights
  • Members can refer to the BL redemption chart for getting award tickets on BL
  • Eligible redemption booking class for Lotusmiles members on BL flights is X (Economy Class)

Conditions apply for awards with airline partners:

  • Lotusmiles members can redeem award tickets for themselves.
  • Platinum, Gold and Titanium members can redeem award tickets for their friends and family.
  • Tickets are available on flights operated and marketed by SkyTeam Airlines or non-SkyTeam Airlines (If Vietnam Airlines has 
  • the bilateral agreement). Members can also redeem award tickets on the combined routing between Vietnam Airlines and SkyTeam Airlines.
  • Validity of award tickets: 12 months from issuing date

Booking classes for award tickets

No Carrier Award booking classes
First class Business class Economy class
1 Vietnam Airlines (VN) - O U*, X
2 Aeroflot (SU) - O X
3 Aeromexico (AM) - O X
4 Air France (AF) - O X
5 Air Europa (UX) - O X
6 Alitalia (AZ)  - Z U
7 Aerolineas Argentina (AR) - O Z**, X
8 Czech Airlines (OK)  - Z E
9 China Eastern Airlines (MU) A O X
10 China Southern Airlines (CZ) F O X
11 China Airlines (CI) - O X
12 Delta Air Lines (DL)  O O R*, N
13 Garuda Indonesia Airlines (GA) - O X
14 Kenya Airways (KQ)  - O X
15 Korean Air (KE) - O X
16 Middle East Airlines (ME) - O X
17 Royal Dutch Airlines (KL)  - O X
18 Saudi Arabian Airlines (SV) A O X
19 Tarom (RO) - O X
20 Xiamen Airlines (MF) - O X
21 Jetstar Pacific (BL) - - X
22
All Nippon Airways (NH)  O  I X

(*) Delta Premium Select (DPS)

(**) Club economy class

Round The World Award

Round the World is a program offered by Skyteam to allow passengers to travel around the world for an exciting journey. Passengers, for example, can go from New York to Paris, then Hanoi, Tokyo, Los Angeles and finally back to Boston as described in the below travel journey:

New York- Air France - Paris - Vietnam Airlines – Hanoi - Vietnam Airlines – Tokyo - Delta Airlines - Los Angeles - Delta Airlines- Boston.

Lotusmiles Members can redeem miles for Around the World awards on SkyTeam flights for Lotusmiles Members and for people registered in the Nominee list.

Conditions for award tickets:

  • The itinerary must be a continuous course from East to West or from West to East (no back-tracking during the trip)
  • The itinerary must include a flight over the Pacific Ocean and a flight over the Atlantic Ocean
  • Maximum 6 stopovers (stop more than 24 hours) with no more than 3 stopovers on the same continent (America, Europe, Asia, Africa, Oceania)
  • Around the World award can include an “open jaw”(flight from Point A, to Point B and then from Point C back to Point A), which is considered a stopover

Validity of award tickets

12 months form the issuing date.

Required Miles:

  • Economy Class: 200,000 miles
  • Business Class: 300,000 miles
  • First Class: 380,000 miles
HOW TO REDEEM

Other Partners

Miles handy - Gifts Easy!

Lotusmiles members will be able to freely shop at LotusMall using miles starting from July 1, 2020.

With just a touch, tech-savvy fans can immediately get hold of high-end Samsung Galaxy S10+ or iPhone 11. Using just 2,000 miles or more, the members can buy cute travel accessories, such as neck pillows, smart foldable umbrella v.v... Moreover, health care things such as aromatherapy pillow or blood pressure monitor can also surprisingly be purchased by miles.

The gifts are grouped into areas such as hi-tech products, travel accessories, eco-friendly, health care and 3G/4G data topup cards of Viettel, MobiFone, Vinaphone for members to choose easily. New products will further be added to give members more choices.

Note: Apply only to the members who have Vietnam-registered phone number and address to receive the gift, and conduct the redemption transaction in Vietnam.

Telecommunication Award

Lotusmiles members can redeem miles for the Telecommunication Bill deduction with MobiFone.

Bill Deduction Award Table:

Bonus miles required MobiFone bill deductions
5,000 VND 200,000
10,000 VND 500,000
15,000 VND 1,000,000

Note:

  • MobiFone bill deduction awards are applied to postpaid and prepaid subscriber’s accounts of members only.
  • An award request for a MobiFone bill deduction cannot be cancelled and will be deducted from next month’s MobiFone bill after your award is approved
HOW TO REDEEM

Redemption Guide

Redeem on Vietnam Airlines Mobile Application or Website

Step 1: Log into your Lotusmiles account on Vietnam Airlines website or mobile application

Step 2: Choose Redeem Miles => Redeem online

Book award flight, pay tax/charge, and get award tickets

  • Award tickets must be issued at least 6 hours prior to departure
  • Maximum of 6 passengers (not including infants) for each transaction
  • Not applicable for members under 12 years old
  • Applicable itineraries: 
- All Vietnam Airlines operated flights
- Itineraries combining flights of Vietnam Airlines and SkyTeam airlines, as follows:
Hanoi/Ho Chi Minh to Paris/Frankfurt/London on Vietnam Airlines, continuing to Italy/Czech/Romania on Alitalia/Czech Airlines/Tarom Airlines
Hanoi/Ho Chi Minh to Seoul/Pusan on Vietnam Airlines, continuing to Jeju Island (Korea)/Vladivostok (Russia) on Korean Air
Hanoi/Ho Chi Minh to Beijing/Guang Zhou/Shanghai on Vietnam Airlines, continue to some cities in China on China Eastern Airlines/Xiamen Airlines/China Southern Airlines
Hanoi/Ho Chi Minh to Jakarta on Vietnam Airlines, continue to Denpasar/Medan on Garuda Airlines

Redeem at Vietnam Airlines Branch Offices

Step 1: Book your flights

Please contact Vietnam Airlines’ offices to make a reservation for your award ticket or to upgrade your award ticket.

Step 2: Send redemption request.

Option 1: Send the Award request documents to nearby Vietnam Airlines branch office or Lotusmiles Center, including: 

Option 2: Members can also fill out the information in the Award request on the website/mobile application (Log in to Lotusmiles account, choose Redeem Miles => Redeem at Branch Offices).

Step 3: Check the award information.

Members should follow the redemption process and check your award status on the website (Log in your Lotusmiles account, choose Redeem Miles). Members can also contact Lotusmiles Center to check award status.

An award e-voucher will be sent to the member’s registered email.

Step 4: Complete the redemption at Vietnam Airlines branch offices

Members should contact Vietnam Airlines branch offices to pay the taxes and fees (if required) and will be issued the Award Tickets/ Upgrade Awards/ Excess Baggage Awards.

Please be prepared to show your original identity card/passport and Lotusmiles card.

Note

  • Check your Account Statement to see how many valid accumulated miles you have and choose a suitable award
  • Lotusmiles members can increase your miles by buying miles or transferring miles if you would like to use an award but don’t have enough miles
  • Please indicate at which Vietnam Airlines’ booking office you wish to pick up your award.
  • When Platinum, Gold and Titanium Members request an award for family or friends, the Nominee list Form needs to be completed
  • If you would like another person to pick up your award, the authorized person must present his/her ID (or passport) together with the Authorization Paper , E-Award Certificate Number and member’s ID (or passport) and membership card to receive your award ticket
  • If you have not received your award certificate three days after the date of sending award request, please contact us at the Lotusmiles Center or the nearest Vietnam Airlines’ booking offices
  • You can check more award regulations at Lotusmiles Terms and Conditions.