Refund your ticket to a voucher,
simple and quick
Your safety and your service needs are always a top priority for Vietnam Airlines.
Now, with just a few simple steps, you can manage your own ticket refund to a voucher for use in the future.
Note:
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Applicable to tickets purchased on the Vietnam Airlines website/app in Vietnam and for Vietnam domestic itineraries
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Applicable to completely unused tickets, refund period is 3 hours prior to departure time of the first flight sector. Travel voucher is valid for one year from the date of refund
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You can use the travel voucher to buy tickets, luggage and other ancillary services from Vietnam Airlines
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You can use part or the full value of the voucher in its validity. Any remaining balance after using a portion of the voucher is transferred to another voucher
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The passenger name on the voucher must match the passenger name on the refund ticket
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Voucher redemption conditions and fees:
| Itinerary |
Booking class |
Voucher refund conditions |
| Domestic Itinerary in Vietnam |
Tickets are non-refundable: Economy Lite |
No refunds |
| Tickets are eligible for refund: Business Class, Premium Economy, Economy Flex, and Economy Classic |
Free. If after completing the travel voucher you do not need to use it, your fare amount will be refunded to the original form of payment. Refund after 3 months from the date of issue of the voucher. Refund fee is subject to the purchased fare. |
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