Passengers purchase tickets on Vietnam Airlines website at have opportunity to receive a free pick-up service from airport to the city central, details are as follows:
1. Scope of application
- Routes: Apply for itineraries departing from Japan, Korea, China, Hong Kong, England, Germany, France, Moscow, Australia to Vietnam (Hanoi, Ho Chi Minh City, Da Nang) on business or premium economy class on Vietnam Airlines operated flights:
Departure country Departure city
Japan Tokyo, Osaka, Nagoya, Fukuoka
Korea Seoul, Busan
China Chengdu, Shanghai, Beijing, Guangzhou
Hong Kong Hong Kong
Taiwan Taipei, Kaohsiung
Australia Sydney, Melbourne
France Paris
Germany Frankfurt
United Kingdom London
Russia Moscow
- Booking period: from 01/08/2017 to 31/10/2017, transaction must be completed at least 48 hours before departure time.
- Travel period: from 01/08/2017 to 15/12/2017.
- Fares applied:
Fare types Booking class
Business Flex J, C
Business Save D, I
Premium Economy Flex W
Premium Economy Standard Z, U
- Number of eligible transactions: Business service class: first 2,300 transaction; Premium economy service class: first 500 transaction.
2. Service description
- Each transaction is entitle to 01 free pick up service from Noi Bai/ Da Nang /Tan Son Nhat International Airport to a drop-off point in central of Hanoi /Da Nang/ Ho Chi Minh City.
City Drop-off point (District)

Cau Giay, Hoan Kiem, Thanh Xuan, Ba Dinh, Tay Ho, Hai Ba Trung, Dong Da, Hoang Mai, Nam Tu Liem, Bac Tu Liem, Long Bien

Hochiminh city 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, Tan Binh, Phu Nhuan, Go Vap, Binh Thanh
Da Nang Hai Chau,  Thanh Khe, Ngu Hanh Son , Son Tra
- Type of car supplied:
Class of service Number of passengers in  the booking Type of car

From  1 to 2

Toyota Camry 2.4, Honda Accord, Mercedes C250 or D-Car

From 3 or more


Premium Economy


Toyota Altis, Honda Civic, Toyota Invova or Toyota Fortune


Toyota Invova or Toyota Fortune

From 3 or more

Mercedes Sprinter,  Minivan (Mecedes, Ford Transit,  Toyota)

3. Service registration and using
- After successfully purchasing the tickets, Vietnam Airlines will send a notification email about the free pick up service to your registered email.
- Please register this service as guidance in the notification email  within 72 hours to 48 hours prior to the departure, information required are:
Reservation code or Ticket number                XXXXXX
Number of guests using the service X
Address of destination  X
The service is confirmed once you receive the Free airport pick up confirmation email from Vietnam Airlines.
- The pick up service is only provided for: (i) Transaction (Reservation code) made on Vietnam Airlines website, already registered the pickup service; and (ii) the passengers named in the transaction, have used the flights.
- At Noi Bai / Da Nang / Tan Son Nhat International Airport, Vietnam Airlines’s service provider will pick you up at the arrival gate with welcome board. You are required to present the Free airport pick up confirmation email, Passport / ID card to use the service. The Welcome board sample is as below:

Lead passenger name

Flight number:/ From                            XXXX
- If you are not picked up at the arrival gate, please immediately contact Vietnam Airlines’ service provider via telephone number in Vietnam +84 936631705 for assistance.
- After using the service, you are required to sign the Confirmation of service provided by Vietnam Airlines’s service provider.
4. Changes the service
- Any changes after confirming the pick-up service, please send a change request to at least 48 hours before departure. Based on the actual situation, Vietnam Airlines will check and confirm the change service.
5. Others terms and condition
- You are not allowed to resell, transferring the service, or taking any activity which breaches any law.
- The service will be cancelled if you refund, down grade the tickets or do not comply with any of the above conditions.
If Vietnam Airlines, in its sole discretion, believes that you are in breach, or will be in breach, of any of these restrictions, reserves its right to cancel your package without giving you a reason and/or without further reference to you.