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Terms & Conditions

Please check our fare type and rules for terms and conditions

Transit Tour

Passengers who travel on VN’s international flights and are allowed to transit and make a tour in Vietnam according to the rules & regulations of the Immigration department.
  • Routing from Australia/ Newzealand to United kingdom/ France/ Germany/ Russia.
  • Routing from Korea/ Taiwan to United kingdom/ France/ Germany/ Russia/ Australia.
  • Routing from United Kingdom/ France/ Germany/ Russia/ Indonesia/ Laos/ Cambodia/ Myanmar/ Philippines to other international destinations.

Notes: transit tour policy is eligible for specific routings, booking class, tourcode. For detail information, please contact Vietnam Airlines Branch Office.

Connecting
Time
Tour
code
TOUR PROGRAM
Minimum 02 hours
(not for overnight transit)
HANVS Transit Visa for flight itinerary including domestic transit point between HAN to SGN and vice versa (not included city tour)
SGNVS
At Hanoi
From 08 hours to 10 hours HA1 - City tour: visiting the Van Phuc/Bat Trang Traditional village or Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem Lake
HA2 - Hotel accommodation for day rest
HA3 - Hotel accommodation for overnight stay
From 10 hours to 16 hours HA4 - City tour: Visiting Ho Chi Minh’s mausoleum, One Pillar pagoda, Temple of Literature, Old Quarter and Hoan Kiem Lake 
- Hotel accommodation for day rest
HA5 - City tour: visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem lake   
- Hotel accommodation for overnight stay
From 16 hours to 26 hours HA6 - City tour: visiting Ho Chi Minh’ s mausoleum; One Pillar pagoda, Temple of Literature, Old Quarter,  and Hoan Kiem lake 
- Hotel accommodation for day rest
HA7 - City tour: visiting Ho Chi Minh’ s mausoleum; One Pillar pagoda, Temple of Literature, Old Quarter and Hoan Kiem Lake.  
- Hotel accommodation for overnight stay
From 26 hours to 35 hours HA8 - City tour: visiting Ho Chi Minh’ s mausoleum, One Pillar pagoda, Temple of Literature, Old Quarter and Hoan Kiem Lake. 
- Hotel accommodation for overnight stay
At Hochiminh city
From 06 hours to 09 hours SG1 - City tour: visit Thien Hau Pagoda, China Town or  Reunification Palace, Notre Dame Cathedral,  Post Office, Opera House, City People committee’s Building.
SG2 - Hotel accommodation for day rest
From 09 hours to 15 hours SG3 - City tour: visit Thien Hau Pagoda, China Town or War Remnants Museum,  Notre Dame Cathedral, Post Office, Opera House, Municipal People Committee’s Building, Ben Thanh Market. 
- Hotel accommodation for day rest
SG4 - Hotel accommodation for overnight stay
From 15 hours to 26 hours SG5 - Hotel accommodation for day rest
- City tour: visit The Reunification Palace, Notre Dame Cathedral,  Post Office, Opera House, City People committee’s Building, Ben Thanh market,  Thien Hau Pagoda, China Town.
SG6 - Hotel accommodation for overnight stay
- City tour: visit The Reunification Palace, Notre Dame Cathedral,  Post Office, Opera House, City People Committee’s Building, Ben Thanh market, Thien Hau Pagoda, China Town.
From 26 hours to 35 hours SG7 - Hotel accommodation for overnight stay
- City Tour: visit the Reunification Palace, Notre Dame Cathedral,  Post Office, Opera House, City People Committee’s Building, Ben Thanh market, Thien Hau pagoda, China Town.
  • City tour and Visa transit will be offered to the eligible passengers who have the minimum transit time as follow:
    • Routes containing domestic sector and the passenger only requests for the Visa Transit service: 02 hours
    • All routes and the passenger requests for Transit tour service
      • Noi Bai International Airport: 08 hours
      • Tan Son Nhat International Airport: 06 hours
  • Transit service must be requested not later than 36 hours before the route sector that will be offfered Transit tour (not including Saturday, Sunday ....).
  • Eligible passengers can request transit tour services by completing the Transit tour request Form and sending to the . We will contact you to confirm the services.

No Vietnam Airlines
Branch Office
Email address
1 Vietnam Airlines branch office in Australia (Melbourne) twov.mel@vietnamairlines.com
Vietnam Airlines branch office in Australia (Sydney) twov.syd@vietnamairlines.com
2 Vietnam Airlines branch office in France twov.fr@vietnamairlines.com 
3 Vietnam Airlines branch office in Germany twov.de@vietnamairlines.com
4 Vietnam Airlines branch office in United Kingdom twov.uk@vietnamairlines.com
5 Vietnam Airlines branch office in Russia twov.ru@vietnamairlines.com
6 Vietnam Airlines branch office in Korea (Seoul) twov.sel@vietnamairlines.com
Vietnam Airlines branch office in Korea (Pusan) twov.pus@vietnamairlines.com 
7 Vietnam Airlines branch office in Indonesia twov.id@vietnamairlines.com
8 Vietnam Airlines branch office in Laos twov.la@vietnamairlines.com 
9 Vietnam Airlines branch office in Cambodia (Phnom penh) twov.pnh@vietnamairlines.com
Vietnam Airlines branch office in Cambodia (Siemrep) twov.rep@vietnamairlines.com
10 Vietnam Airlines branch office in Myanmar twov.mm@vietnamairlines.com
11 Vietnam Airlines branch office in Taiwan (Taipei) twov.tpe@vietnamairlines.com
Vietnam Airlines branch office in Taiwan (Kaohsiung) twov.khh@vietnamairlines.com

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Contact us

Should you need to contact us regarding your online booking, please contact our Branches for assistance.

Vietnam Airlines JSC Headquarter
200 Nguyen Son Str., Long Bien Dist., Ha Noi city, VIETNAM

Telephone Sales Centers in Vietnam
Northern Vietnam: (84-4) 38320320
Central Vietnam: (84-511) 3832320
Southern Vietnam: (84-8) 38320320

Support for tickets purchased on the website
Tel: (84-4) 38320320 07:00-19:00 (Mon-Fri); 07:30–17:00(Sat,Sun,Holidays)
Email (24/7): refund-online@vietnamairlines.com

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Taxes, fee, charges & surcharges

Taxes, fees and charges

Upon purchasing a ticket, the total amount of money you pay includes all taxes, fees and charges(*) as below:

For several cases, passengers are requested to pay TFCs in the taxing countries upon check-in. 

Terms & conditions

Terms and Conditions

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