Additional Services

Advance Seat Selection

Advance Seat Selection

With advance seat selection, passengers will enjoy more space to stretch your legs or avoid sitting separately from your family or friends.

Advance seat selection applies for flights operated by Vietnam Airlines. Depending on the type of ticket (fare family), passengers may have complimentary advance seat selection or prefer paying a fee to select your seat. 
  • Business and Premium Economy Class: Free seat selection.
  • Economy Class:
  •    - Economy Flex ticket: Free seat selection. 
       - Economy Classic ticket: Free seat selection for the standard seat.
       - Economy Lite/Super Lite ticket, passengers can either: 
          + Pay to reserve your seat from the moment of booking until online check-in (24 hours before flight’s departure), or
          + Vietnam Airlines will allocate a seat for free when online check-in opens. Passengers can then pay to change to a different seat, although your choice may be limited.

    Please note that seat is complimentary within 8 hours of your flight’s departure.

    Advance seat selection in Economy Class

    Passengers can choose from the following seat types to suit your travel needs:

    • Extra Legroom Seats, e.g., exit row (*) provide passengers with more space to stretch your legs.
    • Forward zone Seats (Aisle/Middle/Window) located closer to the doors allow passengers to be among the first to disembark the plane.
    • Standard Seats: Most seats in Economy class are standard seats except for seats next to emergency exit doors, or those with extra legroom.

    Passengers can view seat map here.

    (*) Note: 

    For safety reasons, in case of seating in an exit row, passengers must meet the following requirements:

    • At least 15 and not over 60 years of age.
    • In good condition, not be pregnant, not travelling with infants or pets.
    • Be able to read and understand instructions required related to emergency evacuation, provided in printed or graphic form and be able to understand oral crew commands.
    • Not requiring an extension seat belt because of large body size.
    • Not have any condition that might prevent passengers from performing any or all evacuation assistance functions (e.g. operating the exit door).

    Please note that the crew in command has the authority to re-seat if there is any doubt about your ability to do the evacuation tasks.

    How to reserve your seat in advance?

    Advance seat selection can be made up to 8 hours before departure in the following ways:

    • When booking online (website, mobile app) or booking through travel agent in Vietnam (using Sabre Interact system); other agents need to access Manage Booking to reserve seat for customer).
    • After booking a flight with us, passengers can log in to Manage Booking to reserve seat.
    • Passengers can also book at our General Sales Agent, Ticketing office, in-town/ telephone check-in service.


    How much will it cost?

    Advance seat selection fees vary depending on the seat type selected and the flight. Prices can be found when making your booking or in Manage Booking. Fees start from:

    • On Domestic Flight: VND 30.000
    • On International Flight: USD 5 (~ VND 115.000)

    Changes

    Passengers may change the reserved seat, but should read the refunds section below for sufficient consideration. 

    • Passengers contact the place of purchase and pay the difference when choosing higher paid seat as seat prices vary. If passengers change to a lower priced seat, Vietnam Airlines will be unable to refund the difference.
    • Or access Manage Booking to reserve new seat and pay the full fees again if required. In that case, passengers can claim a refund as mentioned in the section below.

    If passengers change the flight after reserving a seat, your seats will be chosen again on the new flight.

    Refunds

    When passengers cannot claim a refund?

    • Passengers cancel the flight.
    • Passengers change your flight and will be entitled to choose an equivalent seat on your new flight. If passengers don’t choose your new seats again, passengers will miss your right of seat selection from the previous flight.
    • Passengers are not eligible to sit in the seat type selected (according to safety regulations) e.g. an exit row seat.
    • It is more than 14 days since the completion of the last flight.

    When passengers can claim a refund?

    Passengers can claim a refund for paid seats if it is within 14 days of the completion of the last flight in your itinerary, and meet the following requirements:

    • There is an aircraft change (different aircraft type/seat map), or your flight has been cancelled and Vietnam Airlines cannot arrange a suitable alternative seat.
    • Passengers change your seats purchased online (website, mobile app), which required the full payment for new seats due to system limitation.
    • Passengers changed your flight and bought the same seats for the new flight or the same seats are not available for the new flight.
    • The connecting flight from an inbound and/or outbound flights operated by Vietnam Airlines are missed because of re-schedule.

    Purchased seat selection can be refunded at the place of purchase.

    • If passengers purchase your preferred seat online (via website or mobile app), please contact our contact center (24/7) via Telesales@vietnamairlines.com or call at 19001100 (for calls within Vietnam) or +84 24 38320320 (for calls from foreign countries).
    • If passengers purchase your preferred seat from a travel agent, please contact your travel agent.

    Upgrade

    Upgrade Travel Option (UTo)

    Getting an upgrade to Business Class or Premium Economy Class when you have already booked Economy class tickets is available by using the Upgrade Travel Option (UTo) offered by Optiontown in collaboration with Vietnam Airlines and is not a Vietnam Airlines product.
    For any customer query please visit www.optiontown.com or contact Optiontown at their numbers mentioned below. And once upgraded, you will enjoy the fresh feeling of our excellent premier class services at a very reasonable fee.
    Lotusmiles members travelling on Business Class/Premium Economy Class by using Upgrade Travel Option (UTo) program of Option Town can only earn miles with the initial purchased ticket according to Lotusmiles regulations.

    To request your upgrade:

    • Purchase your Economy class air ticket
    • Visit vietnamairlines.optiontown.com (*). Enter your Airline Booking Reference, Last Name and Email to retrieve your booking
    • Select the flight for which you are applying to obtain the upgrade
    • Complete the request form.
    • Pay Sign-up fee of USD 3 for international flights and USD 1 for other routings. Additionally, a nominal Upgrade Travel Price should be paid to complete your UTo Sign-up.
    Uto Price Min (USD) Max (USD)
    Domestic 10 150
    Southeast Asia 30 300
    Indochina 30 200
    Northeast Asia
    (Except for Japan routes)
    40 400
    Australia 50 900
    Europe 90 1700
    • You will receive an e-mail notification with the status of your request normally 4-48 hours before departure.
    If there is no availability, your Upgrade Travel payment will be refunded automatically in 5 business days after your flight departure date.

    You can also contact Optiontown directly at the following numbers:

    Australia    :   +61 2 9037 0137

    UK             :   +44 203 3183548

    Email         :   customercare@optiontown.com

    Note:

    Only a limited number of options are offered for each flight based on availability of Business Class/Deluxe Economy Class seats in your flight, hence a UTo Sign-up does not guarantee an upgrade.Ground service priorities, free baggage, Business Lounge… are excluded.Passengers upgraded to Business Class are offered boarding priority. 

    This service is available for flights operated by Vietnam Airlines. 

     (*): By using website vietnamairlines.optiontown.com , you agree to read carefully and understand the information displayed, and agree to the Terms of Service and Conditions of Use.

    Upgrade with Business Lounge Access

    Upgrade with access to Business Lounge (UTo+)

    For those who wish to upgrade and get access to the business lounge, we now offer the fantastic opportunity of purchasing an upgrade that allows you to access to all the amenities of our VIP business lounge at a nominal cost. With this new addition, you can experience luxury and comfort both onboard and off board.
    Lotusmiles members traveling on Business Class/Premium Economy Class by using Upgrade Travel Option with access to business lounge (UTo+) program of Optiontown can only earn miles with the initially purchased ticket according to Lotusmiles regulations.

    How to get UTo+?

    Step 1: First, you will need to apply for Upgrade Travel Option (UTo):

    • Purchase your Economy/ Premium Economy class ticket
    • Visit vietnamairlines.optiontown.com (*)
    • Enter your Airline Booking Reference, Last Name and Email to retrieve your booking
    • Select your flight
    • Complete the request form
    • Pay Sign-up fee of USD 3 for international flights and USD 1 for others. 
    • Apply for UTo.
      Step 2: Then, coming back to UTo+:
    • After completing the UTo Signup you are entitled to sign-up for UTo Plus.
    • Enter same Airline Booking Reference, Last Name and Email to request for Lounge Access Option.
    • Complete the request form.
    • Pay a nominal Price for UTo Plus to complete your UTo Plus Sign-up.
    Uto+ Price Min (USD) Max (USD)
    Domestic 10 150
    Southeast Asia 50 350
    Indochina 40 200
    Northeast Asia
    (Except for Japan routes)
    50 400
    Australia 390 1000
    Europe 130 1750

    (Including UTO and Lounge Price)

    • After sign up, you will receive an e-mail notification with the status of your request normally 4-48 hours before departure.
    • If there are no available Business Class seats, you will be refunded automatically in 5 business days after your flight departure date.

    You may also contact Optiontown directly at the following numbers:

    Australia:   +61 2 9037 0137
    UK         :   +44 203 3183548
    Email     :   customercare@optiontown.com

    Note:

    Only a limited number of options are offered for each flight based on availability of Business Class/Deluxe Economy Class seats in your flight, hence a UTo Sign-up does not guarantee an upgrade. Ground service priorities, free baggage are excluded. Passengers upgraded to Business Class are offered boarding priority.

    This service is available for flights operated by Vietnam Airlines.

    (*) By using website vietnamairlines.optiontown.com, you agree to read carefully and understand the information displayed, and agree to obey Terms of Service and Conditions of Use.

    Empty Seat Option

    Empty Seat option (ESo)

    If you wish to travel with one or two empty seats next to you, there is now the option to do this. This option is perfect for those who prefer to sit alone or need the extra room for optimum comfort and a perfect travel experience.
    In collaboration with Optiontown we now have a product named Empty Seat option (ESo). This option provides travelers the opportunity to acquire the 1 or2 empty seats next to their seats in the same row.

    You simply need to sign-up for ESo using the following steps:

    • Purchase your Economy class ticket
    • Visit vietnamairlines.optiontown.com (*)
    • Select Empty Seat option (ESo)
    • Provide your Airline Booking Reference, Last Name and Email to retrieve your booking
    • Select the flights in which you want Empty Seat(s)
    • Pay Sign-up fee of USD 1 and a nominal Empty Seat Price to complete your ESo Sign-up
    Eso Price Min (USD) Max (USD)
    Southeast Asia 6 50
    Indochina 7 55
    Northeast Asia
    (Except for Japan routes)
    12 75
    Australia 15 100
    Europe 18 140

    After Sign-up:

    • You will receive an email 4 – 48 hours prior to your departure notifying if Optiontown can grant you empty seat(s) on your booked flights.
    • In case empty seats not assigned due to availability, your Empty Seat payment will be automatically refunded in 5 business days after your departure date.

    Note: 

    Only a limited number of options are offered for each particular flight based on availability of rows of empty seats, hence an ESo Sign-up does not guarantee an empty seat. 

    This service is available for flights operated by Vietnam Airlines.

    (*): By using website vietnamairlines.optiontown.com, you agree to read carefully and understand the information displayed, and agree to obey the Terms of Service and Conditions of Use.

    Preferred Flight

    Preferred Flight Option (PFo)

    Have you ever had to book a flight that wasn’t the one you really wanted? Preferred Flight Option (PFo) offered by Vietnam Airlines and Optiontown brings you an opportunity to move to your first choice flight at a lower price than the regular one.

    To request your preferred flight:

    • Purchase your Economy class ticket
    • Visit vietnamairlines.optiontown.com (*)
    • Select Preferred Flight option (PFo) tab.
    • Provide your Airline Booking Reference, Last Name and Email to retrieve your booking.
    • Select your preferred flight from the list of flights displayed and pay Sign-up fee of USD 1 and a nominal Preferred Flight Service Price to complete the Sign-up.
    Pfo Price Min (USD) Max (USD)
    Domestic 12 50
    Southeast Asia 15 75
    Indochina 15 75
    Northeast Asia
    (Except for Japan routes)
    25 90
    Australia 35 100
    Europe 45 125

    After Sign-up:

    • You will be notified via email if we have moved you to your preferred flight. You may choose to receive your PFo decision notification up to either 72 hours or 24 hours before your original flight departure.
    • If there are no available seats on your preferred flight, your payment will be refunded automatically in 5 business days after your flight departure date.

    Note: 

    Only once you have confirmed your choice of preferred flights and completed the PFo Sign-up, Vietnam Airlines and Optiontown may choose to move you to those preferred flights. The availability of PFo is dynamic and may vary for different flights or time. For passengers who have connecting flights, kindly choose alternative flights that are suitable with your schedule. Vietnam Airlines will not take responsibility for those who miss connecting flights due to your selection of alternative flights. 

    This service is available for flights operated by Vietnam Airlines.

    (*): By using website vietnamairlines.optiontown.com, you agree to read carefully and understand the information displayed, and agree to obey  Terms of Service