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IMPORTANT INFORMATION: Your country/region is Switzerland and payment will be charged in Swiss Francs (CHF). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Adults (from 12 years)
Children (2-12 years)
Infant (under 2 years)
Customize your flight with our wide range of options:
Passenger Name:
Reservation code:
Itinerary:
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Baggage information
Please select the form of payment:
VN Reservation Code (PNR) :
Passenger :
Refund reason :
Route :
Passenger (Select all passengers) :
Refund information
(See Refund terms and conditions)
PNR :
Passenger information :
Ticket refund information
Cancellation Requirement
VN Reservation Code (PNR):
Flight cancellation will be applied for all passengers chosen.
Cancellation Confirmation
Are you sure to cancel your flight(s)?
Notify
You have completed your flight cancellation with the following information
Reservation code :
Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
Reservation Code :
Email Address :
FLY PRO Insurance cover up to 1.500.000 VND for Travel Inconvenience related to flight schedule change. Enjoy your flight with FLY PRO!
Buy Insurance
Experience Vietnam Airlines’ attractive travel packages with round-trip air tickets and luxury offers from famous hotel brands such as Vin Group, Intercontinental, Accor Hotels, The Ascott Limited...
BUY VOUCHER
Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
BOOK
VNA Mall is an omni-channel retailer of Vietnam Airlines, committed to providing unique products from reputable suppliers including agricultural products, food, beverages, gifts, co-branded items of Vietnam Airlines ... for customers from anywhere, at any time.
DISCOVER
VNAMAZING is an e-commerce platform of Vietnam Airlines, committed to providing a variety of Online travel services including domestic and international tours, package vouchers for airline tickets and hotels from reputable partners... for customers at attractive prices.
Using Gift-Card to buy tickets and other services (Upgrade, Lounge...).
You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Lotusmiles Members can earn qualifying miles/flights and bonus miles on Vietnam Airlines domestic flights (Operated by Vietnam Airlines, Vasco and Pacific Airlines) with eligible booking classes below:
CLASS OF SERVICE
Business Class
Do not apply toward award tickets, agency (AD) or special discount tickets.
(*) Booking class G, P, A are eligible for bonus miles only, not for qualifying miles/flights.
Read more on Mileage Accrual Policy here
Please check this Mileage accrual charts per route to find out how many miles you can accumulate from your flights.
Members can earn qualifying miles/flights and bonus miles on Vietnam Airlines international flights with the eligible booking classes below:
BOOKING CLASSES
J, C
D, I
Premium Economy Class
W
Economy Class
Y, B, M, S
H, K, L, Q, N, R
Does not apply toward award tickets, agency or special discount tickets.
(*) Booking class G, P are eligible for bonus miles only, not for qualifying miles/flights.
Members of Lotusmiles program will enjoy earning miles not only with Vietnam Airlines but also with all SkyTeam and other airline partners. Please click the airline logos below to find out the accrual rate corresponding with eligible class of services and booking class.
Lotusmiles members can earn miles and enjoy benefits from co-brand cards or other credit and debit cards of our banking partners. Please click on the banks below for more details.
Lotusmiles members can earn miles with non-airline partners. Please click on the logo of our partners below for more details
Lotusmiles members can earn miles from using services of our telecommunication partners. Please click on the logo of our partners below for more details
Members are recommended to login into your account on website or mobile application to check your account activities and see if your earning miles have been accrued. The Account statement is also sent to your email on a monthly basis.
If miles have not been accrued to your Lotusmiles account after your flight or your consumption service of Lotusmiles partners, you can claim your miles by sending request to Lotusmiles.
How to claim miles?
On Airlines:
AIRLINES
Valid time for submitting the claim from the flights date
Vietnam Airlines
Aeroflot (SU)
Aerolineas Argentinas (AR)
Aeromexico (AM)
Air Europa (UX)
Alitalia (AZ)
All Nippon Airways (NH)
China Airlines (CI)
China Southern Airlines (CZ)
China Eastern Airlines (MU)
Czech Airlines (OK)
Delta Air Lines (DL)
Garuda Indonesia Airlines (GA)
Jetstar Pacific (BL)
Korean Air (KE)
Middle East Airlines (ME)
Saudi Arabian Airlines (SV)
Tarom (RO)
Xiamen Airlines (MF)
12 months
Air France (AF)
Kenya Airways (KQ)
Royal Dutch Airlines (KL)
06 months
Lotusmiles non-air partners: claim must be within 6 months from the date of transaction with Lotusmiles non-air partners.
Important Notes:
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