Web Accessibility

Website accessibility statement

Commitment to accessibility
Vietnam Airlines is committed to making this website accessible to its customers, regardless of technology or physical capability. We are working constantly to improve the overall usability of the site, using the Web Content Accessibility Guidelines (WCAG) 2.0/Level AA standard. Furthermore, we also cooperate with third-party accessibility consultants to test and make regular updates to our website. 

Our focus on meeting customers' growing website accessibility needs reflects our ongoing commitment to providing optimal digital experiences for all audiences.

Efforts to achieve accessibility
We are constantly working on several accessibility areas to further improve vietnamairlines.com and add additional functionalities. The areas and functionalities include but not limited to:
• Better site navigation and structure for those customers using assistive devices
• Improved use of color contrast and fonts
• Equivalent text for appropriate images and visual elements
• Associated forms with labels and tabular data with headers
• Remove or adjust all PDFs

Please be advised that we are currently in the process of updating our website with new content and functionalities. This is done to deliver a more user-friendly interaction with our website. As we implement these updates, you may find some inconsistencies when using vietnamairlines.com. We are in the process of actively trying to resolve these issues as we work on improving the overall online experience on our website.

Areas we are still working on to improve accessibility
Vietnam Airlines strives to adhere to the accepted guidelines and standards WCAG 2.0/Level AA for accessibility and usability. However, it is not always possible to do so in all areas of our online experience. 

In these cases, we have placed a notification to our online customers indicating a link that opens up an external site may not conform to the same accessibility policies at Vietnam Airlines.

Assistance Contact Numbers
Should you need general assistance, please contact the Vietnam Airlines office in San Francisco. Tel (415) 677-0888 or email: info.us@vietnamairlines.com.