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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is United States of America and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
Containers shall be appropriately constructed to fit size of live animals and complied with the current IATA Live Animals Regulations.
Size and ventilation of the container must be compatible with each type of animal. Food and water troughd are fitted from the outside fillers, containers must be designed so that employees can care for animals that are not in danger.
Containers in good condition to ensure sustainable structure during transport. When to use forklift trucks for loading and unloading, container stables must stand at least 5 cm high but not over 15 cm.
Containers must be leakproof against excreta from animals during transportation. The lying places must be covered with absorbent material provided by the shipper suitable for specific animal. The use of straw and hay as a absorbent material is not permitted.
Ensure that the door of the aircraft when opening is adequately secured to avoid escaping animals or endangering handling staff.