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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is United States of America and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Dangerous goods must be packed in accordance with net quantity per package and packing instruction to comply with chapter 5 and 6 of IATA DGR. Packing is the most important factor to ensure safety of transport of dangerous goods by air.
The change of altitude, pressure and temperature may cause leak substances in the inside of packages, especially in the transportation of gases or liquid substances. Therefore, dangerous goods are never packed over 9/10 of receptacles for liquid substances.
Vietnam Airlines may requires the shipper to present the certificate of competent agency on the packing test in accordance with the above requirements prior to acceptance of transport.
Any package showing a sign of leakage or of unsafe structure shall be not accepted to transport until the packing has been made again and the current packages must ensure completely safety and comply with IATA DGR.