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1. Refund
For tickets issued/changed before March 25, 2026: VND 360,000 per refund.
For tickets issued/changed from March 25, 2026: VND 500,000 per refund.
2. Changes
Permitted without fee
Exception: Lunar New Year period permitted with a fee of VND 360,000
3. No-show
- Permitted without fee
- Exception:
+ For tickets issued/changed before March 25, 2026: Lunar New Year Fee applies VND 500,000
+ For tickets issued/changed from March 25, 2026: Lunar New Year Fee applies VND 650,000
4. Baggage
- Carry on baggage: 1 piece (10kg) and 1 accessory. Total weight should not exceed 10 kg. (Applied to tickets issued from 05/05/2025). For flights operated with ATR72 aircraft, the carry-on baggage allowance is 7kg. For flights not operated by Vietnam Airlines, comply with the operating airline's conditions.
- Checked baggage: 1 piece (23kg)
5. Go show
Free exchanges
Exception: During the Lunar New Year period – fare difference applies (if any)
6. Advance Seat Selection
Permitted without fee
7. Priority check-in counter
Permitted without fee
8. Lotus Lounge
Not included
9. LotuSmiles Mileage Accumulation
110% of bonus miles and qualifying miles
1. Refund
For tickets issued/changed before March 25, 2026: VND 360,000 per refund.
For tickets issued/changed from March 25, 2026: VND 500,000 per refund.
2. Changes
VND 360,000 per change
3. No show
For tickets issued/changed before March 25, 2026: VND 500,000
For tickets issued/changed from March 25, 2026: VND 650,000
4. Baggage
- Carry on baggage: 1 piece (10kg) and 1 accessory. Total weight should not exceed 10 kg. (Applied to tickets issued from 05/05/2025). For flights operated with ATR72 aircraft, the carry-on baggage allowance is 7kg. For flights not operated by Vietnam Airlines, comply with the operating airline's conditions.
- Checked baggage: 1 piece (23kg)
5. Go show
Free flight exchange at check-in to a same-day flight that departs earlier than the scheduled time. For flights between Hanoi and Ho Chi Minh City, passengers can exchange for an earlier flight within 4 hours of the scheduled time for free. Other Goshow cases: Fare difference applies.
6. Advance Seat Selection
Permitted without fee for seats in the lower half of the aircraft
7. Priority check-in counter
Not Included
8. Lotus Lounge
Not included
9. LotuSmiles Mileage Accumulation
80% of bonus miles and qualifying miles
1. Refund
For tickets issued/changed before March 25, 2026: VND 500,000 per refund.
For tickets issued/changed from March 25, 2026 to Jun 24, 2026: VND 650,000 per refund.
For tickets issued/changed from Jun 25, 2026: VND 800,000 per refund.
2. Changes
For tickets issued/changed before March 25, 2026: VND 500,000 per change.
For tickets issued/changed from March 25, 2026 to Jun 24, 2026: VND 650,000 per change.
For tickets issued/changed from Jun 25, 2026: VND 800,000 per change.
3. No show
For tickets issued/changed before March 25, 2026: VND 500,000
For tickets issued/changed from March 25, 2026 to Jun 24, 2026: VND 650,000
For tickets issued/changed from Jun 25, 2026: VND 800,000
4. Baggage
- Carry on baggage: 1 piece (10kg) and 1 accessory. Total weight should not exceed 10 kg. (Applied to tickets issued from 05/05/2025). For flights operated with ATR72 aircraft, the carry-on baggage allowance is 7kg. For flights not operated by Vietnam Airlines, comply with the operating airline's conditions.
- Checked baggage: 1 piece (23kg)
5. Go show
Fare difference applies
6. Advance Seat Selection
Fee applies
7. Priority check-in counter
Not Included
8. Lotus Lounge
Not included
9. LotuSmiles Mileage Accumulation
60% of bonus miles and qualifying miles
1. Cancellation
Non refundable
2. Changes
Non changeable
3. Baggage
- Carry on baggage: 1 piece (10kg) and 1 accessory. Total weight should not exceed 10 kg. (Applied to tickets issued from 05/05/2025). For flights operated with ATR72 aircraft, the carry-on baggage allowance is 7kg. For flights not operated by Vietnam Airlines, comply with the operating airline's conditions.
4. Go show
Not appliable
5. Advance Seat Selection
Fee applies
6. Priority check-in counter
Not Included
7. Lotus Lounge
Not included
8. LotuSmiles Mileage Accumulation
10% of bonus miles
1. Fares for specific passenger groups
2. Fare combination:
Fare types can be combined, given the following conditions:
3. Changes
- Permitted to equal or higher fare only.
- Multiple change fee: Highest change fee of all change fare component will be applied.
- Change fee is not permitted to refund.
- Passengers can quickly change their tickets on Vietnam Airlines website here.
- Passengers must pay fare difference and change fee (if any).
4. Cancelation/Refund
- Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
- Passengers can quickly cancelation their tickets on Vietnam Airlines website here.
5. Travel period for Lunar New Year: Please click here for more details.
6. Advance Seat Selection: Please click here for more details about Advance Seat Selection.
7. Upgrade: Please click here for more details about Upgrade
8. No-show
- No-show penalty applies if passengers does not cancel and change their confirmed reservation 03 hours before the time of ticketed flight departure.
- No-show penalty applies in addition to change/cancellation.
- Passengers can cancel and change/refund their flights on Vietnam Airlines website here to avoid No-Show fee.
The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.
9. Baggage: For details on Hand baggage for tickets issued before May 5, 2025, please refer to the Hand Baggage page.
10. Group fares
- Refund/exchange of group tickets:
+ For tickets with conditions that are allowed to be exchanged, tickets can only be exchanged when the whole group has the same time and new itinerary.
+ For tickets with conditions that are allowed to be refunded, refunds apply to the whole group, not to individual passengers.
- The price for children (under 2 years old and from 2 years old to under 12 years old) is applied with the same price as adults.
Legal
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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