Vietnam Airlines issues this Policy with the objective of preventing abuses in booking and ticketing, ensuring fair competition, protecting compliant agents, and maintaining the accuracy of the airline’s inventory. Pursuant to this Policy, Vietnam Airlines reserves the right to recover or adjust fees and costs in any cases where agents are found to have violated Vietnam Airlines’ booking and ticketing policies including, but not limited to, this Policy.
This Policy applies to all travel agents, including both IATA/ARC-accredited and non-accredited agencies. In this Policy, “agent” and “agency” are used interchangeably.
This Policy applies to all bookings made through the Vietnam Airlines inventory system and covers electronic tickets (ETs) and electronic miscellaneous documents (EMDs) for all types of transactions, including sales, refunds, exchanges, voids and other related topics.
In addition to the penalties for the violation of the errors, rules violations and other practices mentioned below and/or delay Agency Debit Memo (ADM) payments, Vietnam Airlines reserves the right, at its sole discretion and without prior notice, to immediately restrict or suspend an agency’s booking activities, permanently revoke Vietnam Airlines system access or terminate the agency’s contract in cases of severe or repeated violations. The level of enforcement shall be determined based on the severity of the impact or loss caused in Vietnam Airlines’ sole discretion.
This Policy complies with and is supplemented by IATA Resolution 850m and other relevant IATAs’ resolutions and their successor resolutions. All clauses in this Policy are the standard ADMs policy. In case VN and agent have other bilateral agreement on issuing ADM policy, the bilateral agreement will prevail.
Vietnam Airlines (VN) reserves the right to update this Policy without prior notice.
