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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Purchase Pay-later reservation* Apply only for reservations made from www.vietnamairlines.com, selecting Pay Later option in Vietnam Domestic Payment in payment page.
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Reservation code:
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A “Pre-reserved Seat” option allows you to reserve your preferred seat/s during the booking process at www.vietnamairlines.com.
Eligible customers
Pre-reserved Seat is available for customers with the below booking conditions:
◦ Business Flex
◦ Business Classic
◦ Premium Economy Flex
◦ Premium Economy Classic
◦ Economy Flex
◦ Economy Classic
Service Availability
Pre-reserved Seat is available for international flights operated by Vietnam Airlines and bookings made 06 hours before flight estimated departure time.
Important Note
Please note that your assigned seats are subject to change without prior notice due to any change in aircraft or other reasons beyond our control.
Getting an upgrade to Business Class or Premium Economy Class when you have already booked Economy class tickets is available by using the Upgrade Travel Option (UTo) offered by Optiontown in collaboration with Vietnam Airlines and is not a Vietnam Airlines product.For any customer query please visit www.optiontown.com or contact Optiontown at their numbers mentioned below. And once upgraded, you will enjoy the fresh feeling of our excellent premier class services at a very reasonable fee.Lotusmiles members travelling on Business Class/Premium Economy Class by using Upgrade Travel Option (UTo) program of Option Town can only earn miles with the initial purchased ticket according to Lotusmiles regulations.
To request your upgrade:
You can also contact Optiontown directly at the following numbers:
Australia : +61 2 9037 0137
UK : +44 203 3183548
Email : customercare@optiontown.com
Note:
Only a limited number of options are offered for each flight based on availability of Business Class/Deluxe Economy Class seats in your flight, hence a UTo Sign-up does not guarantee an upgrade.Ground service priorities, free baggage, Business Lounge… are excluded.Passengers upgraded to Business Class are offered boarding priority.
This service is available for flights operated by Vietnam Airlines.
(*): By using website vietnamairlines.optiontown.com , you agree to read carefully and understand the information displayed, and agree to the Terms of Service and Conditions of Use.
For those who wish to upgrade and get access to the business lounge, we now offer the fantastic opportunity of purchasing an upgrade that allows you to access to all the amenities of our VIP business lounge at a nominal cost. With this new addition, you can experience luxury and comfort both onboard and off board. Lotusmiles members travelling on Business Class/Premium Economy Class by using Upgrade Travel Option with access to business lounge (UTo+) program of Option Town can only earn miles with the initial purchased ticket according to Lotusmiles regulations.
How to get UTo+?
Step 1: First, you will need to apply for Upgrade Travel Option (UTo):
(Including UTO and Lounge Price)
You may also contact Optiontown directly at the following numbers:
Australia: +61 2 9037 0137 UK : +44 203 3183548 Email : customercare@optiontown.com
Only a limited number of options are offered for each flight based on availability of Business Class/Deluxe Economy Class seats in your flight, hence a UTo Sign-up does not guarantee an upgrade. Ground service priorities, free baggage are excluded. Passengers upgraded to Business Class are offered boarding priority.
(*) By using website vietnamairlines.optiontown.com, you agree to read carefully and understand the information displayed, and agree to obey Terms of Service and Conditions of Use.
If you wish to travel with one or two empty seats next to you, there is now the option to do this. This option is perfect for those who prefer to sit alone or need the extra room for optimum comfort and a perfect travel experience.In collaboration with Optiontown we now have a product named Empty Seat option (ESo). This option provides travelers the opportunity to acquire the 1 or2 empty seats next to their seats in the same row.
You simply need to sign-up for ESo using the following steps:
After Sign-up:
Only a limited number of options are offered for each particular flight based on availability of rows of empty seats, hence an ESo Sign-up does not guarantee an empty seat.
(*): By using website vietnamairlines.optiontown.com, you agree to read carefully and understand the information displayed, and agree to obey the Terms of Service and Conditions of Use.
Have you ever had to book a flight that wasn’t the one you really wanted? Preferred Flight Option (PFo) offered by Vietnam Airlines and Optiontown brings you an opportunity to move to your first choice flight at a lower price than the regular one.
To request your preferred flight:
Only once you have confirmed your choice of preferred flights and completed the PFo Sign-up, Vietnam Airlines and Optiontown may choose to move you to those preferred flights. The availability of PFo is dynamic and may vary for different flights or time. For passengers who have connecting flights, kindly choose alternative flights that are suitable with your schedule. Vietnam Airlines will not take responsibility for those who miss connecting flights due to your selection of alternative flights.
(*): By using website vietnamairlines.optiontown.com, you agree to read carefully and understand the information displayed, and agree to obey Terms of Service
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