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The Experience

Introduction

Introduction

Vietnam Airlines is committed to improve the flying experience. We are continuously growing our services and updating our infrastructure including Boeing 787 and Airbus A350 to provide our valued passengers a truly unique and memorable voyage. We have recently acquired the newest generations of aircraft on the market in order to offer the best in travel commerce.

1. Business Class 

Unparalleled comfort and privileges, to ensure the very best inflight experience. (More details)

2. Deluxe Economy  

Stretch out and relax with a bit of extra space and onboard amenities. (More details)

3. Economy Class

Designed with passenger's comfort. (More details)

 

4-Star Services



4-star

Vietnam Airlines is on progress to become one of the best airlines in Asia. We are proud to receive a 4-star Airline certification from SkyTrax, that guarantees an award-winning service whichever experience flying with us.

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Business Class

Introduction

Flying business class with Vietnam Airlines offers guests exceptional comfort, modern amenities, superior service and the best inflight entertainment available. Experience luxury in the sky with Vietnam Airlines in world-class fashion

Seats


Business class seat provides the most optimal comfort using sophisticated design and the latest technologies. The cabin layout and features are complimented by superior service which elevates the flying experience.

Details of Business seating

The Culinary Experience

Collaborating with top chefs and expert sommeliers, Vietnam Airlines has crafted a gourmet menu to satisfy tastes from around the world.

Choosen from a selection of authentic Vietnamese dishes as well as popular delicacies from the world’s finest cuisines, all dishes on Vietnam Airlines' flights are carefully prepared with fresh, healthy ingredients and served with an extensive range of beverages. In addition, bar service on some flights operated by B787 and A350 are also willing to serve passengers excellent drinks.

Read more about Business Class dining

(*) Image is for purpose of illustration.

Entertainment

Boredom is never an option with Vietnam Airlines. Whether passengers are in the mood to watch a movie, listen to music, or peruse a magazine, a range of in-flight entertainment options are available.

Read more about in-flight entertainment

Communication

Onboard the B787, A330 and A350 aircrafts, passengers can access electrical charging ports from the convenience of their seats.  

Modern LED technology is also included onboard the B787 craft to gradually adjust lighting, helping to create a calming ambiance onboard the flights. Passengers can enjoy the harmony of white light for daytime trip, or fell relaxed with soft golden light warmth of the night flights, as well as be comfortable with the gradual transformation of the brightness at times when food is served.

Personal amenities

Our passengers can enjoy extra comfort and a personal touch with complimentary amenities such as premium blankets and pillows, top brand cosmetics, and on-ground priority services. 

Read more about Business Class amenities.

(*) Image is for purpose of illustration.

Priority on-ground services

We understand that time is of the essence. Therefore, we have arranged priority ground services for Business Class passengers which help the trip more seamless than ever. The priority ground services include:

  • Check-in at Business counter.
  • Baggage drop-off
  • Immigration and security lines
  • Lotus lounge
  • Gate boarding
  • Transfer desk
  • Handling baggage first on belt

Premium Economy Class

Introduction

Superior service is guaranteed across all reservations when flying with Vietnam Airlines. For passengers wanting to take advantage of our deluxe comfort seats, priority check-in, and additional amenities, Premium Economy is a great choice at an even better value.   

Seats

Passengers who upgrade to Premium Economy can enjoy added personal space adjustable recline, and a large private monitor for screening in-flight media entertainment

Read more about Premium Economy Seating

Meals and Drinks

Premium Economy guests can select from our carefully curated menu, inspired by the world’s greatest culinary treasures. All of our premium meals can be coupled with a complimentary selection of soft drinks and premium spirits, offering a one-of-a-kind dining experience.

Read more about in-flight dining

(*) Image is for purpose of illustration.

Entertainment

Flying in Premium Economy offers a full selection of on demand entertainment at your fingertips. Browse through chart topping music, award-winning cinema, hit TV shows, interactive games and popular magazines as you relax in one of our luxury recliners. Vietnam Airlines offers endless options to keep you entertained from liftoff to landing.

Read more about in-flight entertainment

Communication

Onboard the B787, A330 and A350  aircrafts, passengers can access electrical charging ports from the convenience of their seats. 

Modern LED technology is also included onboard the B787 craft to gradually adjust lighting, helping to create a calming ambiance onboard the flight. You can enjoy the harmony of white light for daytime trip, or fell relaxed with soft golden light warmth of the night flights, as well as be comfortable with the gradual transformation of the brightness at times when food is served.

Personal amenities

All of our long-duration flights come with basic essentials such as pillows, blankets as well as premium toiletry items.

Details of personal amenities

(*) Image is for purpose of illustration.

On-ground Services

Priority on-ground assistance is available to Premium Economy passengers, saving you time with seat selection, check-in, baggage handling and gate boarding. 

Read more about on-ground services 

Economy Class

Introduction

Premier hospitality and great value are guaranteed with Vietnam Airlines Economy Class. Our crew goes the extra mile to provide guests with the highest standard of service, quality dining, and the latest entertainment technology. 



Seats

Economy Seating

Vietnam Airlines takes care of every aspects of Economy Class experience and particularly its seats that feature a pitch of 31 inches to 32 inches and recline distance of about 5 inches to 6 inches.
The above specifications vary according types of aircrafts.

Read more about Economy Seating

Meals

Our destination dining service offers a wide selection of foods inspired by the cuisines of Asia, Europe, and beyond. Featured menus are unique to each travel itinerary and we also provide special meals to accommodate dietary restrictions. All meals onboard are complimented with a wide selection of hot and cold beverages.

Read more about Economy Class dining

Entertainment

Recline and relax with a variety of in-flight entertainment, including worldwide cinema hits, popular TV shows, the latest in music, interactive games and more. We even have a large catalogue of international magazines available in multiple languages for the avid reader. There is something for everyone onboard Vietnam Airlines.

Read more about in-flight entertainment

Communication

Onboard the B787, A330 and A350  aircrafts, passengers can access electrical charging ports from the convenience of their seats. 

Modern LED technology is also included onboard the B787 craft to gradually adjust lighting, helping to create a calming ambiance onboard the flight. You can enjoy the harmony of white light for daytime trip, or fell relaxed with soft golden light warmth of the night flights, as well as be comfortable with the gradual transformation of the brightness at times when food is served.

Personal amenities

All of our long-duration flights come with basic essentials such as pillows, blankets as well as premium toiletry items. Passengers can also require cabin attendant for some other amenities such as eye masks, “Do not disturb”, “Wake me up for meal” sticker to suit their needs during the flight.

(*) Image is for purpose of illustration.

Meals and Drinks

Business Class Dining

Enjoy the taste of Vietnam with our mouth-watering delights.

Business Class offers a finely crafted menu of exceptional dishes from around the world. 

Vietnam is very proud of its rich culinary culture, a perfect blend of East and West recognized across the globe. Vietnamese cuisine uses the freshest ingredients, always prepared with love. Business Class passengers may also choose from a selection of global delicacies and familiar favorites to suit all tastes.

Our menus are carefully designed to incorporate bold and fragrant local flavors with more classical preparations, guaranteed to satisfy the most delicate gourmet. On 4-star routes, our attention to detail begins with handpicked ingredients all the way down to our handcrafted tableware. Enjoy multiple courses of the finest regional fare, served with exceptional hospitality, from our continuously updated premium menu. Business passgengers are enjoyed not only Vietnamese traditional dishes, but also the number of dishes from all over the world. On some special occasions, namely Chirstmas or German Beer Festival, there are various seasonal dishes served on VN’s flight


Have a taste of Vietnam

No Vietnamese experience is complete without indulging in a bowl of delicious Phở Bò,,a savory beef noodle soup accompanied with fragrant herbs. As the most recognized Vietnamese dish, Phở Bò stands among the best cuisines across the globe and ranked 28th on CNN's "World's 50 most delicious foods" list. Our experienced chefs use only the freshest ingredients to ensure the highest quality and authentic flavors in this culinary classic.

Perfectly pair your food with our extensive range of libations

Business class passengers can choose from a variety of wines and spirits handpicked by top sommeliers or enjoy our range of non-alcoholic beverages. We’ve updated our drink selection to feature more options from top brands for your enjoyment.

We’ve expanded our inflight services, adding several new libations to be served on board Vietnam Airlines. In addition to our classic beverage menu, on 4-star standard flights to destinations such as Europe, Australia, Japan and Korea, customers will have more choices of refreshments, including fresh fruit juice, pasteurized milk, carbonated water, mineral water and more to satisfy the different needs and tastes of our customers.

Bar service is also offered on the routes to Japan, Korea, Europe, and Australasia on the B787 and A350 aircrafts.

(*) Image is for purpose of illustration.

Experience Vietnam with one of our signature spirits

Inspired by the beauty of Vietnam, famed mixologist Vo Tan Si lends his tasty concoctions to Vietnam Airlines Business Class. Guests can enjoy a lovely narrative of the country’s vitality while sipping a “Hello Vietnam”, sip a glass of Red River wine as the craft soars above the Red River of the Northern Plains, or cool off with a lemon-scented Saigon Sunlight while taking in aerial views of the sun setting over the gorgeous landscape.

Our range of speciality cocktails is currently only available on flights to Japan, Korea, Australia, France, Germany and the United Kingdom.

(*) Image is for purpose of illustration.

Premium Economy Meals and Drinks

Premium Economy offers an extensive menu of Vietnamese delicacies and popular world cuisine. We also have a selection of light snacks and beverages including sandwiches, cup noodles, and hand-selected wine. Passengers with special dietary needs may choose from an extensive list of options to accommodate their tastes.

(*) Image is for purpose of illustration.

Economy Meals and Drinks

Satisfy your appetite with inspired Asian and International dishes when you travel with Vietnam Airlines. We are constantly updating our menu to feature healthy options, fresh ingredients, and authentic flavors.

Passengers with dietary restrictions may choose from our alternative meal options to suit special requirements.

Special Meals

Understanding diversity among dining cultures and special nutritional requirements, we are proud to offer a full range of meals to suit most dietary preferences. Our alternative meals are available for pre-order.

Vegetarian Meals

Children’s Meals

Religious Meals

Medical Meals

Other Special Meals

Specially, in the flights between Vietnam and Malaysia, the food prepared in compliance with the Halal and hygiene requirements according to Islamic Dietary Law are available to serve our passengers.

(*) Image is for purpose of illustration.

Ordering your Special Meal

Alternative meal options are only supplied on demand. Therefore, we would like to inform you of the following information before you pre-order your special meals:

  • Vietnam Airlines is unable to supply special meals on some routes where there is not adequate time to prepare them. Special meals are not available on flights without in-flight dining services. Please contact your booking agent for more details.
  • Special meals should be pre-ordered and confirmed 24 hours prior to departure. Some special meals such as the Kosher meals are only available on selected flights and must be requested 72 hours prior to departure.
  • If you change your route or flight schedule, please be sure your special meal has been re-ordered and confirmed in accordance with your new itinerary.

(*) Image is for purpose of illustration.

Entertainment

A rich trove of amusement awaits you

Get in on the action with the latest blockbuster thriller. Fall deep into a world of drama and romance. Our collection of international hits, feature documentaries, television series, newscasts, and children’s programming are regularly updated to keep you engaged and entertained onboard your flight with Vietnam Airlines.

Audio books are available in the A330, A350 and B787.  Make your trip seem so much shorter and soothing by listening and absorbing information on science, culture, lifestyle etc…

If you simply lying back and relaxing with your goo music, you can also enjoy your favorite tunes with soundproof headphones and diverse genres of music available on the aircraft.

Enjoy passing the time with our selection of audio books, soundtracks, and interactive games, available onboard select aircrafts.  

The LotuStar pamphlet is available on all flights to help passengers access our selection of onboard entertainment programs. In some cases, the programs could be changed based on your flight schedule.

In-house publications

Take a glimpse at the world from above. Now available on domestic and international routes, Vietnam Airlines proudly offers two in-house publications for our valued passengers. Heritage and Heritage Fashion are the product of our talented team of writers, photographers and artists, providing readers with the best tips, tricks, and finds relating to culture, cuisine, fashion, entertainment, and lifestyle. Updated monthly, make sure to pick up a copy next time you fly.

For passengers like reading, Vietnam Airlines also brings many newspapers and magazines of Vietnam as well as international newspapers known for many popular languages, depending on the destination of the flight. Some newspapers such as Marie Claire, T3 Gadgets, International New York Times, Financial Times ... will be offered on the routes over 4 hours.

In-flight Service Plan

In-flight Service Plan

Please check the service plan of each route prepared by Vietnam Airlines 

Europe - Australia

North East Asia

South East Asia

Lotushop

Lotushop Duty Free

Vietnam Airlines will stop duty free service temporarily from 01/9/2017. We apologize for the inconvenience and will inform as soon as this service is available.