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If you need online booking assistance, please contact us at a Vietnam Airlines branch office.

Vietnam Airlines JSC Headquarter
200 Nguyen Son Str., Long Bien Dist., Ha Noi City, Vietnam

Contact Center in Vietnam: open 24/7
  Call within Vietnam: 1900 1100
  Call from foreign countries to Vietnam: +84 24 38320320
  Email: telesales@vietnamairlines.com

Lotusmiles Contact Center in Vietnam: open 24/7
  Call within Vietnam: 1900 1800
  Call from foreign countries to Vietnam: +84 24 38320320

Support for tickets purchased on the website: open 24/7
  Call within Vietnam: 1900 1100
  Call from foreign countries to Vietnam: +84 24 38320320
  Email: onlinesupport@vietnamairlines.com

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Taxes, fees, charges and surcharges

When purchasing a ticket, the total price includes all taxes, fees and charges(*) which are defined below:

(*) In several cases, passengers are required to pay TFCs in the taxing countries upon check-in. 

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In just a few steps, your journey will begin with Vietnam Airlines' easy online booking.

For more information, please see Conditions of Online Booking.

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The conditions of carriage define passenger rights and responsibilities

Please check our Conditions of Carriage to see more details.

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Contact US D.O.T

US D.O.T Contact Information

The US Department of Transportation (DOT) Aviation Consumer Protection Division can be contacted at:

• Mailing address: Aviation Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., S.E., Washington, D.C. 20590

• Website: http://www.transportation.gov/airconsumer

• Telephone: 202-366-2220

Transit Tour

Passengers who travel on VN’s international flights and are allowed to travell can make a layover tour in Vietnam according to the rules and regulations of the Immigration Department.

  • Tickets issued in Australia and New Zealand for routes to, from or via United Kingdom, France, Germany and Russia.
  • Tickets issued in France, Germany, Switzerland, Czech, Austria, Belgium, Spain, Finland, Netherlands, Greece, Turkey, Poland and Nordic countries for routes to, from or via other international destinations.
  • Tickets issued in Korea and Taiwan for routes to, from or via United Kingdom, France, Germany, Russia and Australia.
  • Tickets issued in Indonesia for routes to, from or via other international destinations (except routes from Jakarta to Taiwan, Hong kong, Laos, Cambodia and China).
  • Tickets issued in United Kingdom, France, Germany, Russia, Indonesia, Laos and Cambodia for routes to, from or via other international destinations.
  • Tickets issued in Philippines for routes to, from or via other international destinations (except routes to, from or via Cambodia, Laos and Myanamar).

Notes: Transit tour eligibility is specific to route, booking class, tour code. Combining ineligible and eligible booking classes may result in the whole itinerary becoming ineligible for a transit tour. For more details, please contact a Vietnam Airlines branch office.

Connecting
Time
Tour
code
TOUR PROGRAM
Minimum 02 hours
(excluding overnight transit)
HANVS - Transit procedures for flight itinerary include domestic transit point, HAN to SGN and vice versa (does not include transit tour and entry visa)
At International Arrival:
- Passengers gather at welcome board at Transit Counter before Immigration Counter
- A tour guide instructs passengers to complete all the Transit Documents at Transit Counter and/or Landing Visa Counter and Immigration Counter
- A tour guide takes passengers to Domestic Departure for the next flight.
At Domestic Arrival:
- Tour Operator will instruct passengers to complete all the procedures from Domestic Arrival to International Departure for the next flight.
SGNVS
At Hanoi
08 - 10 hours HA1 - Immigration and Customs clearance
- Tour:
   + Option 1: Visit Van Phuc or Bat Trang trade traditional village 
   + Option 2: Visit Ho Chi Minh’s mausoleum, One Pillar pagoda, the Temple of Literature, the Old Quarter and Hoan Kiem Lake by electric car (green tourist)
- Meal plans: Lunch or dinner
- Back to the airport to check in for next flight.
HA2 - Immigration and Customs clearance 
- Go to hotel for a day rest
- Meal plans: Lunch or dinner
- Back to the airport to check in for next flight.
HA3 - Immigration and Customs clearance
- Go to hotel for overnight stay
- Meal plan: Dinner
- Back to the airport to check in for next flight.
10 - 16 hours HA4 - Immigration and Customs clearance
- Tour: Visit Ho Chi Minh’s mausoleum, One Pillar pagoda, the Temple of Literature, the Old Quarter and Hoan Kiem Lake by electric car (green tourist)
- Go to hotel for a day rest
- Meal plans: Lunch and dinner
- Back to the airport to check in for next flight.
HA5 - Immigration and Customs clearance 
- Tour: Visit Ho Chi Minh’s mausoleum, One Pillar pagoda, the Temple of Literature, the Old Quarter and Hoan Kiem lake by electric car (green tourist)
- Go to hotel for an overnight stay
- Meal plans: Lunch or Dinner
- Back to the airport to check in for next flight.
16 - 26 hours HA6 - Immigration and Customs clearance
- Tour: Visit Ho Chi Minh’ s mausoleum, One Pillar pagoda, the Temple of Literature, the Old Quarter and Hoan Kiem lake by electric car (green tourist), Bat Trang ceramic trade village
- Go to hotel for a day rest
- Meal plans: Lunch and dinner
- Back to the airport to check in for next flight.
HA7 - Immigration and Customs clearance
- Tour: Visit Ho Chi Minh’ s mausoleum, One Pillar pagoda, the Temple of Literature, the Old Quarter and Hoan Kiem lake by electric car (green tourist)
- Go to the hotel for an overnight stay
- Meal plans: Lunch and dinner
- Back to the airport to check in for next flight.
26 - 35 hours HA8 - Immigration and Customs clearance
- Tour: Visit Ho Chi Minh’ s mausoleum, One Pillar pagoda, the Temple of Literature, the Old Quarter and Hoan Kiem lake by electric car (green tourist)
- Go to hotel for an overnight stay
- Meal plans: 2 lunches and 1 dinner or vice versa
- Back to the airport to check in for next flight.
At Hochiminh city
06 - 09 hours SG1 - Immigration and Customs clearance
- Tour:
+ Option 1: Thien Hau Pagoda and China Town
+ Option 2: Reunification Palace, Notre Dame Cathedral, the Post Office, the Opera House, City People Committee Building
- Meal plans: Lunch or dinner
- Back to the airport to check in for next flight.
SG2 - Immigration and Customs clearance
- Go to hotel for a day rest
- Meal plans: Lunch or dinner
- Back to the airport to check in for next flight.
09 - 15 hours SG3 - Immigration and Customs clearance
- Tour:
+ Option 1: Thien Hau Pagoda and China Town
+ Option 2: War Remnants Museum, Notre Dame Cathedral, the Post Office, the Opera House, Municipal People Committee Building and Ben Thanh Market
- Go to hotel for a day rest
- Meal plans: Lunch and dinner
- Back to the airport to check in for next flight.
SG4 - Immigration and Custom clearance
- Go to hotel for an overnight stay
- Meal plans: Lunch or dinner
- Back to the airport to check in for next flight.
15 - 26 hours SG5 - Immigration and Customs clearance
- Go to hotel for a day rest
- Tour: The Reunification Palace, Notre Dame Cathedral,  the Post Office, the Opera House, City People Committee Building, Ben Thanh Market, Thien Hau Pagoda and China Town
- Meal plans: A light meal (special Pho Hanoi), lunch and dinner
- Back to the airport to check in for next flight.
SG6 - Immigration and Customs clearance
- Go to hotel for an overnight stay
- Tour: The Reunification Palace, Notre Dame Cathedral, the Post Office, the Opera House, City People Committee Building, Ben Thanh Market, Thien Hau Pagoda and China Town
- Meal plans: Lunch and dinner
- Back to the airport to check in for next flight.
26 - 35 hours SG7 - Immigration and Customs clearance
- Go to hotel for an overnight stay
- Tour: The Reunification Palace, Notre Dame Cathedral, the Post Office, the Opera House, the City People Committee Building, Ben Thanh Market, Thien Hau Pagoda and China Town
- Meal plans: 2 lunches and 1 dinner or vice versa
- Back to the airport to check in for next flight.

Notes:
- HANVS/SGNVS are not applied to overnight transit.
- HA1/HA2/HA3/HA4/HA5/HA6/HA7/HA8/SG1/SG2/SG3/SG4/SG5/SG6/SG7: transit tour packages include tour, hotel and visa (if required).
  • Tour and visa transit will be offered to the eligible passengers who meet the minimum layover requirements:
    • Routes containing domestic sectors and the passenger requests visa transit: 2 hours
    • All routes and the passenger requests transit tour 
      • Noi Bai International Airport: 8 hours
      • Tan Son Nhat International Airport: 6 hours
  • Transit tour services can be requested no later than 36 hours before the route sector that will be offered Transit tour (excluding Saturday, Sunday ....).
  • Eligible passengers can request transit tour services by completing the Transit Tour Request Form and sending it via email to a Vietnam Airlines branch offices. We will contact you to confirm the services.

No Vietnam Airlines
Branch Office
Email address
1 Vietnam Airlines branch office in Australia (Melbourne) twov.mel@vietnamairlines.com
Vietnam Airlines branch office in Australia (Sydney) twov.syd@vietnamairlines.com
2 Vietnam Airlines branch office in France twov.fr@vietnamairlines.com 
3 Vietnam Airlines branch office in Germany twov.de@vietnamairlines.com
4 Vietnam Airlines branch office in the United Kingdom twov.uk@vietnamairlines.com
5 Vietnam Airlines branch office in Russia twov.ru@vietnamairlines.com
6 Vietnam Airlines branch office in Korea (Seoul) twov.sel@vietnamairlines.com
Vietnam Airlines branch office in Korea (Pusan) twov.pus@vietnamairlines.com 
7 Vietnam Airlines branch office in Indonesia twov.id@vietnamairlines.com
8 Vietnam Airlines branch office in Laos twov.la@vietnamairlines.com 
9 Vietnam Airlines branch office in Cambodia (Phnom Penh) twov.pnh@vietnamairlines.com
Vietnam Airlines branch office in Cambodia (Siem Reap) twov.rep@vietnamairlines.com
10 Vietnam Airlines branch office in Myanmar twov.mm@vietnamairlines.com
11 Vietnam Airlines branch office in the Philippines twov.ph@vietnamairlines.com
12 Vietnam Airlines branch office in Taiwan (Taipei) twov.tpe@vietnamairlines.com
Vietnam Airlines branch office in Taiwan (Kaohsiung) twov.khh@vietnamairlines.com