We are committed to protecting your personal information and will use our best endeavours and take all reasonable measures to ensure that the information you provide for us while using this website will be remained confidential and protected from unauthorised access but Vietnam Airlines does not warrant against all unauthorised accesses. In case that the unauthorised access is beyond our control, Vietnam Airlines will not be liable for any claims, disputes or losses arised out or in connection with that unauthorised access by any means.
You are encouraged to know all your rights about using Vietnam Airlines’ services provided on this website.
Vietnam Airlines hereby makes the following statement in accordance with the Vietnamese regulations on e-commerce which includes the methods we use for protecting the personal information of our Customer.
1. Purposes of Personal information collection
Vietnam Airlines collects personal information of Customer for one or more following purposes:
a. To process and administer the reservation and issuance tickets for Customer (including booking online);
b. To process and administer the use of our cargo services;
c. To process and administer the marketing activities, the provision of promotion program to Customer such as sending you updates on latest promotion and offer in connection with our products and services;
d. To provide the upgrade travel option and service changes for Customer;
e. To manage, analyse and evaluate data on flight frequency of our Frequent Flyer Program’s member to develop the appropiate fare policy and Customer service policy;
f. To receive information, comments, suggestions, claims of Customer to improve the Customer service quality of Vietnam Airlines;
g. To contact Customer regarding your enquiries;
h. To ensure the aviation security and saftety as well as to enhance the safety of online payment transactions.
2. Categories of collected information
The types of Personal information which Vietnam Airlines collects may include:
a. Your Personal information such as name, gender, date of birth, passport or other personally identifiable number (date of issuance, place of issuance); nationality, language;
b. Your contact information such as telephone number, mailing address, email address, fax number;
c. Your credit or debit card such as name of cardholder, card number, expiry date;
d. Your business information such as company name, company address, business title;
e. Other information for our Frequent Flyer Program such as home address, mobile number, private email address, hobbies, preferences and information related to Customer’s special needs;
The aforementioned Personal Information are required for specific services, Customer has right to refuse or not to provide sufficient information required. In such circumstance, Vietnam Airlines may be unable to deliver you the services in full quality.
Vietnam Airlines needs your assistance to ensure that the Personal information is complete and accurate. So that please inform us of any changes of your Personal information by contacting us by means disclosed on our website.
3. Methods of Personal information collection
Vietnam Airlines collects the Personal information referred in Point 2 via our website through our booking online services, e-newsletter program and Frequent Flyer Program.
4. Time for Personal information retention
Vietnam Airlines will retain all Personal information collected from Customer on our internal system in the period of services provision or as long as fulfilling the purposes which it was collected or until the Personal information are required to be deleted by Customer.
5. Disclosure of collected Personal information
Vietnam Airlines may disclose the Personal information with and to third parties, such as our travel agents, service providers or travel-related businesses for the purpose of providing the best services to Customer.
Besides, Vietnam Airlines may disclose your Personal information to competent authorities, law agencies and government for security, customs, immigration and other purposes provided in law to the extent required by such bodies or by law.
6. Customer’s rights to his/her Personal information
Any Customer who voluntarily provides Vietnam Airlines with his/her Personal information is entitled to the following rights:
a. Request to review the Personal information;
b. Request a copy of the Personal information;
c. Request to correct or supplement the Personal information (with Customers receiving e-newsletter and members of Frequent Flyer Program, Customer may correct or supplement his/her Personal information by signing his/her account on Vietnam Airlines’ website);
d. Request to stop collecting Personal information;
e. Request to delete the Personal information collected.
Customer can exercise any of the aforementioned rights by signing your account on Vietnam Airlines’ website or contact us via email or address disclosed on our website.
If Customer provides incorrect or incomplete Personal information which prevents us from verifying your identity, we might be unable to uphold your above privacy rights.
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