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GENERAL
1.What is Web check-in?
Web check-in (or Internet check-in or check-in online) allows you to check-in online for your flights with any computers connected internet and accessed to Vietnam Airlines website. You can select your flights, select your seat and print boarding pass by self to complete the check-in.
2.What do I need to check-in online?
Passengers can check-in online with any computers connected internet and accessed Vietnam Airlines website, and also need a printer to print boarding pass.
3.My booking is not confirmed, can I check-in online?
No. Web check-in is applicable only when you have a valid ticket with confirmed booking with Vietnam Airlines.
4.Am I able to check-in with wheelchair service request?
Currently, check-in online is not applying for passenger with special services requests (except for special meals). Passengers with special requests such as wheelchair need to check-in at the airport.
5.Which flights can I check-in online? Currently,Web Check-in is applicable
for Vietnam Airlines domestic and international flights departing from
the following cities:
6.When can I check-in on the internet for my flights?
Web check-in is available beginning 40 hours up to 02 hours before the flight departure time.
7. Am I able to check-in on the internet for my travel group of 10?
Web check-in is allowed to check-in maximum 09 persons per each transaction. Please retry and divide your group into smaller ones to make sure that you use Web Check-in for maximum 09 persons per each transaction.
8.Am I able to check-in online for my return flights?
Web check-in for return flight is applicable when the departure time of returning flight is no more than 12 hours after the departure time of departing flight.
9.Can I change my seat after checking in online?
After completing Web check-in and printing Boarding pass, you cannot change seat using Web check-in. If you do need to change the seat, you can request at the airport "Web Check-in" counter, seat change is acceptable upon seat availability.
10.What are steps to check-in online?
Web check-in is an user-friendly program that you will find easy instructions on screens through the consequent steps:
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Enter exactly your names and reservation code
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Check your flight information displayed on the screen: names, departing/arriving cities, departing/arriving times.
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For Golden Lotus Plus members, please click button “FF NUMBER” to enter your member ID
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Choose your seats on seat-map screen.
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Upon completing all above steps, system will show your Boarding pass for your printing. Print the boarding pass in A4 sized paper to complete your check-in process.
11.Why can't I check in online?
There are several possible reasons why you may not be able to check in online:
Enter incorrect name, departure airport, reservation code of flight number. Your booking has not been confirmed.
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Your e-ticket has not been booked.
You have more than one electronic ticket for same segment. Your name is similar to another passenger in this flight. -
Your booking is accompanying infants (under 02 years) or requiring Medical Assistance. For these cases, you must proceed to airport for check-in.
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Your companion group is too large. The maximum of passengers for each Web Check-in transaction is 09 persons.
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Your flight is not operated by Vietnam Airlines.
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Your tickets is free of charge or discounted for staff and relatives.
12.GLP members can credit your earning point when using Web check-in?
GLP member can credit your earning point directly to your account when you enter your GLP member ID during the Web check-in process.
SELF-PRINTED BOARDING PASS
13.What is Self-Printed Boarding Pass?
Upon completing Web Check-in, system will show your Boarding pass for your printing. Self-Print your boarding pass in A4 sized paper to complete your check-in process.
14.What should I do if I have problems printing my Self-Print Boarding pass?
Web check-in can be completed only when you get your Boarding pass printed for boarding your flight at the airport. If you fail to print your boarding pass or it is not printed properly, you can return to Web check-in and re-enter your name and reservation code or flight number for re-printing your Boarding pass.
15.What are the earliest and latest times for printing my Boarding pass?
Similar to Web check-in, boarding pass can be printed from 40 hours up to 02 hours before flight departure.
16.What do I need to print Self-Print Boarding Pass?
You will need:
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Printer to print Boarding pass
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Using Internet Explorer 6.0 is recommended and A4 paper size to ensure the complete display of Self-Printed Boarding Pass in the standard form of one (01) A4 page.
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Self-Printed Boarding Pass must include the completed information displayed on the screen with clear barcode image. If your Self-Printed Boarding Pass is printed in two (02) pages, please bring both pages to the airport.
AT THE AIRPORT
17.After completing checking in online, what I need to do at the airport?
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Be present at the Web check-in confirmation counter at least 45 minutes prior to departure time with your Self-Printed Boarding pass to have your Web check-in confirmed.
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At the Web check-in confirmation counter, Vietnam Airlines' staff will check your identification documents and confirming your Web check-in by stamping on your Self-Printed Boarding pass.
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Having your Self-Printed Boading Pass stamped, proceed to the security gate to get to lounge and boarding gate.
18. What are the latest times for confirmation my Self-Printed Boarding pass?
In all cases, you must have enough time to complete all procedures at the airport. You must present your Self-Printed Boarding pass for confirmation at least 45 minutes prior to departure time. If you fail to confirm your Boarding pass by that time, your internet check-in will be canceled.
19. Where can I present my Self-Printed Boarding pass for confirmation ?
There will be instruction at the Flight Notification board/screen at the airport.
20. Is there any case that I have to check-in again or have my seat changed at the airport although I have completed my Web check-in?
As our Web check-in is aimed to provide the convenience for passenger when traveling with Vietnam Airlines, we try our best to reserve your checked-in seat when your internet check-in is completed and confirmed on time at the airport. However, in certain cases concerning flight safety/security or other necessary situations, Vietnam Airlines reserve the right to request internet checked-in passenger to check-in again at the airport’s counter, change position of seat without prior notice. For the flight safety, Vietnam Airlines seek your understanding if these situations occur.
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