1. What is an electronic ticket? An eTicket (or electronic ticket) is a ticket that is stored electronically rather than being printed on paper as a paper ticket. You can access here to review your eTicket. For tickets purchased online, you can login to http://www.virtuallythere.com/VN using your Reservation Code to retrieve and reprint your eTicket.You should carry your eTicket at all times for both international and domestic flights.
2. Can I change my travel date and itinerary? There are many types of fares, each with different restrictions. Change of travel date and/or itinerary is subject to the conditions associated with the fare and seat availability
3. Where can I change my ticket itinerary when I am traveling outside Vietnam? You can contact our local office.
4. Can I request to change my ticket at a travel agent other than the travel agent that issued my ticket? It is not possible. You need to contact the travel agent that issued your ticket or the nearest Vietnam Airlines office.
5. What should I do if I lost my eTicket? For ticket purchased online, you can login to http://www.virtuallythere.com/VN using your Reservation Code to retrieve and reprint your eTicket. For other eTickets, please access here or contact the nearest Vietnam Airlines office.
Tổng công ty Hàng không Việt Nam. Số 200 Nguyễn Sơn, P.Bồ Đề, Q.Long Biên, Hà Nội. Điện thoại: (84-4) 3 8320320/ (84-8) 3 8320320. Fax: (84-4) 3 8722375.
Giấy chứng nhận ĐKKD/Quyết định thành lập số 952/QĐ-TTg ngày 23/6/2010 của Thủ tướng Chính phủ; Mã số doanh nghiệp: 0100107518, cấp ngày 27/07/2010 tại Sở KHĐT thành phố Hà Nội.
