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FAQ - FAQ - Online Air Ticket Booking | Vietnam Airlines

FAQ - Online Air Ticket Booking


Reservation and ticketing


1. Which flights are available for for booking on Vietnam Airlines website?
Online booking is available on international and domestic flights operated by Vietnam Airlines and some codeshare flights with our partner airlines.

2. How long before departure can I book and purchase tickets on Vietnam Airlines website? 
You can book and purchase tickets at least 6 hours prior to departure with Immediate forms  of payment and  at least 12 hours with Pay later forms of payment.


3. Can I purchase tickets for infant(s) under 2 year olds on Vietnam Airlines website?

Yes, you can purchase tickets for infants without seat on Vietnam Airlines website. Please see details of Special need for Infants.


4. How many passengers can I book on Vietnam Airlines website per transaction?

You can book a maximum of 6 passengers (not including infant under 2 years olds) in one transaction.


5. How can I find the best fare offered on Vietnam Airlines website? 

When you search flight on Vietnam Airlines website, our system will display the best available fare. Please see details of Fare types and rules.


6. When purchasing tickets with Multiple Destination option, the system displays only the lowest available fare, how can I get a more flexible one?

Please divide your itinerary into one-way and/or roundtrip segments. Then you can purchase separated segment by selecting "One Way" and/or "Round Trip" option, system will display all available fares for your selection.


Payment


1. Which payment methods are available on Vietnam Airlines website?

We offer the following forms of payment:
  • International Payment Cards  
    • VISA,
    • MasterCard.
    • JCB
Notice:
    • Vietnam Airlines does not accept Virtual or single-use cards and reserve right not to provide service if they are used to purchase tickets on Vietnam Airlines website.
    • The cardholder is not required to be in the travelling party. 
    • The card holder must verify payment card upon check-in at the airport or at Vietnam Airlines Branch before travelling.

    • Vietnam Airlines headquarter is located in Vietnam, Vietnam Airlines shall not be responsible for any fees may be levied by the issuing bank while purchasing tickets on Vietnam Airlines website. Please check with your issuing bank for details of the fees if any.

  • Vietnam Local Payment 
    • Pay now  with Vietnam Domestic Cards issued by the following banks
      • Vietcombank - VCB
      • Techcombank - TCB
      • Vietnam International Bank - VIB
      • Eximbank of Vietnam - EIB
      • DongA Bank - DAB
      • VietinBank
      • Asia Commercial Bank - ACB
      • Military Bank - MB
      • Maritime Bank - MSB
      • Sai Gon Commercial Bank - STB
      • Joint Stock Commercial Bank for Investment and Development of Vietnam - BIDV
      • An Binh Commercial Joint Stock Bank - ABBank
      • Vietnam Prosperity Joint-Stock Commercial Bank - VPBank
    • Pay later within 12 hours of booking and at least 12 hours before departure  
      • Pay at ATM machine by ATM cards issued by Vietconbank (VCB), Teckcombank (TCB), Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)
      • Pay by I Banking service of Teckcombank (TCB), Asia Commercial Bank (ACB), Vietcombank (VCB), TienPhong Bank (TPB), Vietinbank.
      • Pay by cash at branches of Vietcombank (VCB), Techcombank (TCB).

    • Notice
      • The cardholder is not required to be in the travelling party and not required to verify payment card

      • Reservation and fare are not gurranteed until successful payment

2. How can I collect my ticket purchased online?
After successful payment, you will receive confirmation page with your reservation code. Please keep your reservation code for reviewing your itinerary and eTickets. Vietnam Airlines also send you the itinerary and eTickets to your registered email.

If you do not receive confirmation email of itinerary and eTickets from Vietnam Airlines within 30 minutes after successful payment: 
  • Please click View eTicket and follow below steps:
    • Step 1: Input Reservation code, Passenger last name and click “View itinerary”
    • Step 2: Input Registered email and click “View itinerary” 
    • Step 3: Click “View eTicket Receipt” to view your eTicket. 
  • Or contact Vietnam Airlines helpdesk for tickets purchased on the website via  telephone number  (84 - 4) 3 9381 835/3 9381 836, email refund-online@vietnamairlines.com or Vietnam Airlines branch offices for support.

International Payment Card verification rule 


1. How do I verify my Visa/MasterCard/JCB used to purchase air tickets on Vietnam Airlines website? 

At the airport, the card holder must submit the Payment card, Passport, eTickets for verification upon check-in when it is required by Vietnam Airlines.
In case the card holder can not verify the payment card at the airport, the card holder must submit the payment card, Pasport, eTickets to verify at Vietnam Airlines branch offices before travel.
For ticket changes, the card holder is required to submit the Payment card, Passport, eTickets for verification at Vietnam Airlines branch offices.
In case the card holder can not submit payment card for verification, Vietnam Airlines reserve right not to provide service or require passengers to purchase new tickets.


Ticket Refund/Changes 


1. How do I rebook/reroute my tickets purchased on Vietnam Airlines website?

For ticket changes, please contact Vietnam Airlines branch offices for support. Follow applicable fare rules for changes.

2. How do I refund my tickets purchased on Vietnam Airlines website?
For refunding your tickets purchased on Vietnam Airlines website www.vietnamairlines.com, please complete Refun request form and email to refund-online@vietnamairlines.com from your registered email address or contact Vietnam Airlines branche offices.
For Vietnam local payment by cash at branches of Vietcombank (VCB), Techcombank (TCB), please go to Vietnam Airlines branch offices in Vietnam for refund.   
Depending on the fare rules, the refund may be permitted with fee or not permitted. The refund will be credited to the payment card or payment account that was used to purchase the tickets. 


Ticket Receipt 


1. After purchasing on Vietnam Airlines website, how can I get a receipt?

According to document No 64/2013/TT-BTC dated 28/09/2010 of Financial Ministry of Vietnam, Vietnam Airlines eTicket is a legal receipt. Boarding pass(es) should be used as the supporting document to prove the services taken.




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Tổng công ty Hàng không Việt Nam. Số 200 Nguyễn Sơn, P.Bồ Đề, Q.Long Biên, Hà Nội. Điện thoại: (84-4) 3 8320320/ (84-8) 3 8320320. Fax: (84-4) 3 8722375.
Giấy chứng nhận ĐKKD/Quyết định thành lập số 952/QĐ-TTg ngày 23/6/2010 của Thủ tướng Chính phủ;
Mã số doanh nghiệp: 0100107518, đăng ký lần đầu ngày 30/6/2010, đăng ký thay đổi lần 2 ngày 06/12/2013, cấp bởi Sở KHĐT thành phố Hà Nội.