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1. Which flights are available for online booking? Online booking currently is available on almost all international and domestic flights operated by Vietnam Airlines.
2. How do I use the E-Ticket I purchased?
At check-in, just show your valid passport and the credit card you used to purchase your Electronic Tickets to receive your boarding pass(es). However, do note that if the credit card is not produced for verification, Vietnam Airlines reserves the right to deny the ticket holder(s) from boarding.
3. Which payment methods are available? We offer the following forms of payment for online booking:
- Immediate payment using International Payment Cards: VISA and MasterCard.
- Immediate payment using Vietnam Domestic Cards (Cards MUST be registered Internet Banking service with the issuing bank)
o Connect 24 - Vietcombank
o F@st Access and F@st Access – I – Techcombank
o Values – VIB Bank
o V-Top - Eximbank of Vietnam
o Multi-Functional card issued by DongA Bank
o E-Partner card issued by VietinBank
o ACB 365 Styles card issued by Asia Commercial Bank
o Debit cards issued by Military Bank
o Plus and Passport Plus cards issued by Sai Gon Commercial Bank
- Pay later within 12 hours of booking and at least 6 hours before departure:
o Connect24 card at Vietcombank ATM machines
o Techcombank account through Fast i-Bank service at www.techcombank.com.vn
o ATM cards issued by Bank for Investment and Development of Vietnam at BIDV ATM machines
Note:
- For payment using International Payment Cards:
o The cardholder is NOT required to be in the travelling party.
o The card holder must verify card at the time of check-in or at Vietnam Airlines Ticketing Offices before travelling
o Virtual or single-use cards will not be accepted.
o During the payment process, you may be required to enter your personal password in a secure page
- For payment using Vietnam Domestic Cards:
o The cardholder is NOT required to be in the travelling party. o Verification for payment card is NOT required
4. What kind of documents do I need to present for verification after using VISA/MasterCard to pay for tickets purchased online at www.vietnamairlines.com?
Physical payment card, passport and the eTickets purchased must be presented by the cardholder for verification at check-in or at the nearest Vietnam Airlines Ticketing Office prior to the flight departure.5. How can I make payment at ATM machines?
Yes, we accept payment using Connect24 card at Vietcombank ATM machines located within Vietnam as follows:
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Step 1: Login your account using PIN
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Step 2: Select Transaction = “Bill Payment”
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Step 3: Select Services Provider = “Airlines”
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Step 4: Select Merchant No = “1” (stand for VNAirlines)
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Step 5: Enter Reservation code using buttons on the right/left of the screen to select letters
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Step 6: Check the Customer Names/Reservation Code/Transfer amount/Itinerary displayed on the screen and press “Accept” to continue
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Step 7: Reconfirm the Transfer details before click “Accept” to make payment
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Step 8: When screen comes up with “You have transferred successful”, select “Yes” to get the Invoice printed.
6. How can I make payment through Fast i-Bank service of Tehcombank?
Please be sure that your account is registered i-Banking service with Techcombank and go through the following steps:
Step 1 - Book and collect Reservation Code (06 letter code) at www.vietnamairlines.com:
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Upon confirming passenger(s) details, schedule and fare, choose the Mode of Payment = “Pay later by TCB Internet Banking”
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Collect the Reservation Code of 06 letters
Step 2 - Pay through your Fast i-Bank account at www.techcombank.com.vn
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Login your account, select menu Payment > Online Payment
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Select Company = “Airlines > Vietnam Airlines Corporation” and type in Reservation Code
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Check and confirm the Itinerary details
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Reconfirm pasword before submit for payment.
Step 3 – Receive your e-Ticket: Upon successful payment, your e-Ticket and itinerary will be sent directly to your registered email account.
7. Are online transactions/payments safe?
Vietnam Airlines website participates in Verified by Visa and MasterCard® SecureCode™ security feature – the extra layer of security for protecting your online transaction and SMS OTP, EMV OTP for Vietnam Local Card.
In addition, our online booking facility utilizes the SSL (Secure Sockets Layer) technology – an industry-standard method for protecting web communications. Data is encrypted (turned into code) before transmission to prevent it from being intercepted.
8. What is Reservation Code used for?
Reservation Code is a 6-letter code (e.g. KJPNCZ) used for login to http://www.virtuallythere.com/VN to get your eTicket Receipt. It is provided at the last stage of your booking on www.vietnamairlines.com and shown on your eTicket Receipt.
9. How can I collect my ticket purchased online?
All tickets purchased online are issued as electronic tickets (eTicket). After completing your booking and payment, your eTicket Receipt will be sent to your registered email.
If you don’t receive your eTicket Receipt within 2 hours after purchase, please login http://www.virtuallythere.com/VN to check and get your eTicket Receipt or contact the nearest Vietnam Airlines offices for supports.
10. What information is shown in the eTicket Receipt? Can eTicket Receipt be reviewed online?
eTicket Receipt includes information on the passengers, itineraries, fares and payments details. For more details and review your eTicket, please click here.
11. Can I make online booking for infant(s)?
Yes, you can book for infants without seat online at www.vietnamairlines.com. Click here to get more details on our regulations and special services offered for infants.
12. Can I make online booking and requesting accompanied service for my children traveling alone?
Booking for children traveling alone must be done at Vietnam Airlines Offices. Click here to get more details on our regulations and accompanied services offered for children traveling alone.
13. How can I find the best fare offered online?
When you search flight, our online booking system will automatically search and display the best fare and available seats in each fare family for your selected flights/dates range.
For details on fare types and rules offered online, please click here.
14. How do I make a change to my online booking or tickets booked online?
For changes to an existing online booking, including rerouting and change of flight date or time, please contact the nearest Vietnam Airlines Offices.
On Saturdays, Sundays and Holidays, please contact Vietnam Airlines Support for tickets purchased on the website: Telephone 84-4 39381 835/9381 836, email refund-online@vietnamairlines.com
15. How can I cancel and get refund for tickets purchased online?
Please contact Vietnam Airlines Offices or email to refund-online@vietnamairlines.com with the completed Refund request form to get your refund. Please note that you MUST send the Refund request form from the email registered during the initial purchase. The refund will be credited to the card used to purchase the tickets.
Note: Depending on the rules and conditions of your fare, the refund may NOT be allowed OR a refund fee may be applied.
16. How many passengers can I book online?
You can book a maximum of 6 seats in one transaction (including adults, children and infants with seats).
17. Can I register and change my Golden Lotus Plus profile online?
Yes, you can register new Golden Lotus Plus account and update any information in your profile except your name on Vietnam Airlines website.
18. After purchasing ticket online, how can I get a receipt?
According to decision 153/2010/TT-BTC dated 28/09/2010 of Financial Ministry of Vietnam, Vietnam Airlines eTicket is the legal receipt. Moreover, you can keep the boarding pass to prove services used with payment organization.
19. What should I do if I lose the credit card used to purchase my online ticket and this is needed for check-in/change my ticket?
Please go to your nearest Vietnam Airlines Ticketing office to purchase a new ticket and refund the old ticket.
20. What should I do if my bank has issued me a new credit card to replace the one used to purchase my online ticket?
Please go to your nearest Vietnam Airlines Ticketing office to purchase a new ticket and refund the old ticket.
21. What should I do if I terminate the credit card that I used to purchase my ticket?
Before you terminate, please bring your credit card to the nearest Vietnam Airlines Ticketing office to have it verified. You will then no longer be required to present your credit card during check-in.
22. My credit card is valid at time of online purchasing but will expire before my travel. What should I do if my credit card expires before I commence my travel?
Vietnam Airlines accepts expired credit card at check-in provided that it is valid at time of online purchasing.
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