1. Which flights are available for online booking?
Online booking currently is available on almost all international and domestic flights operated by Vietnam Airlines.

  
2. Which payment methods are available?

We offer the following forms of payment for online booking:

• Online payment using credit cards: VISA and MasterCard.
• Online payment using Vietnam debit cards:
• Connect 24 - Vietcombank
• F@stAccess and F@stAccess – I – Techcombank
• Values – VIB Bank
• Pay later at Vietcombank ATM machines: Connect 24 - Vietcombank.

Note:

• For payment using credit cards:
• Virtual or single-use cards will not be accepted.
• The card holder must be in the traveling party and must present the credit card for verification at check-in or Vietnam Airlines ticketing office.
• During the payment process, you may be required to enter your personal password in a secure page
• For payment using Vietnam Local cards:
• To implement online payment, card holder need to register e-Banking Service and/or Internet payment with issuing Bank.
• The debit card holder is not required to be in the traveling party and verify the debit card before the flights.

3. How can I make payment at ATM machines?
Yes, we accept payment using Connect24 card at Vietcombank ATM machines located within Vietnam as follows:

• Step 1: Login your account using PIN
• Step 2: Select Transaction = “Bill Payment”
• Step 3: Select Services Provider = “Airlines”
• Step 4: Select Merchant No = “1” (stand for VNAirlines)
• Step 5: Enter Reservation code using buttons on the right/left of  the screen to select letters
• Step 6: Check the Customer Names/Reservation Code/Transfer amount/Itinerary displayed on the screen and press “Accept” to continue
• Step 7: Reconfirm the Transfer details before click “Accept” to make payment
• Step 8: When screen comes up with “You have transferred successful”, select “Yes” to get the Invoice printed.

4. Are online transactions/payments safe?

Vietnam Airlines website participates in Verified by Visa and MasterCard® SecureCode™ security feature – the extra layer of security for protecting your online transaction and SMS OTP, EMV OTP for Vietnam Local Card.

In addition, our online booking facility utilizes the SSL (Secure Sockets Layer) technology – an industry-standard method for protecting web communications. Data is encrypted (turned into code) before transmission to prevent it from being intercepted.

5. What is Reservation Code used for?
Reservation Code is a 6-letter code (e.g. KJPNCZ) used for login to  http://www.virtuallythere.com/VN to get your eTicket Receipt. It is provided at the last stage of your booking on www.vietnamairlines.com and shown on your eTicket Receipt.

6. How can I collect my ticket purchased online?
All tickets purchased online are issued as electronic tickets (eTicket). After completing your booking and payment, your eTicket Receipt will be sent to your registered email. 

If you don’t receive your eTicket Receipt within 2 hours after purchase, please login http://www.virtuallythere.com/VN to check and get your eTicket Receipt or contact the nearest Vietnam Airlines offices for supports.

7. What information is shown in the eTicket Receipt? Can eTicket Receipt be reviewed online?
eTicket Receipt includes information on the passengers, itineraries, fares and payments details. For more details and review your eTicket, please click here.

8. Can I make online booking for infant(s)?
Yes, you now can make online booking for your infant requiring a separate seat. Discount of 25% off an applicable adult fare will be applied.
Booking for infant without seat currently is not available online, please contact Vietnam Airlines Office. Click here to get more details on our regulations and special services offered for infants.

9. Can I make online booking and requesting accompanied service for my children traveling alone?
Booking for children traveling alone must be done at Vietnam Airlines Offices. Click here to get more details on our regulations and accompanied services offered for children traveling alone.

10. How can I find the best fare offered online?

When you search flight, our online booking system will automatically search and display the best fare and available seats in each fare family for your selected flights/dates range.
For details on fare types and rules offered online, please click here.

11. How do I make a change to my online booking or tickets booked online?
For changes to an existing online booking, including rerouting and change of flight date or time, please contact the nearest Vietnam Airlines Offices.

12. Can I cancel my tickets booked online and how can I get refund?
Please contact to Vietnam Airlines Office or email to refund_online@vietnamair.com.vn with the completed Refund Request form to get your refund. Please note that you must send the Refund Request form from the registered email entered during the initial purchase. The refund will be credited directly to the Credit Card used to purchase the tickets online.
Note: Depending on the rules and conditions of your fare, the refund may NOT be allowed OR a refund fee may be applied.

13. How many passengers can I book online?
You can book a maximum of 6 seats in one transaction (including adults, children and infants with seats).

14. Can I register and change my Golden Lotus Plus profile online?
Yes, you can register new Golden Lotus Plus account and update any information in your profile except your name on Vietnam Airlines website.

15. After purchasing ticket online, how can get a receipt?
According to decision 18/2007/QĐ-BTC dated 22/03/2007 of Financial Ministry of Vietnam, Vietnam Airlines eTicket is the legal receipt document, which replaces the Value Added payment Receipt. Moreover, you can keep the boarding pass to prove services used with payment organization.