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Ticket Refund/Change

For refunding of your ticket(s) purchased online, please contact the nearest Vietnam Airlines Ticketing office or email the completed Refund Request form to refund-online@vietnamairlines.com from your registered email address. The refund will be credited directly to the Card that was used to purchase the tickets online.

For ticket change including rebook, reroute, you need to contact the nearest Vietnam Airlines Ticketing office for support.

Subject to the terms associated with your purchased fare, refund/change may NOT be allowed. Or there may be a refund/change fee involved.

Note: In case you can't contact your local office, please contact below helpdesk in Vietnam.

Northern Vietnam

Tel: 84-4-38320320 , 1900545486

Opening time: 08h00-17h00

Southern Vietnam

Tel: 84-8-38320320

Opening time: 08h00-17h00

Supports for tickets purchased on the website

Tel: 84-4-39381835/393818356

Email: refund-online@vietnamairlines.com

Tổng công ty Hàng không Việt Nam. Số 200 Nguyễn Sơn, P.Bồ Đề, Q.Long Biên, Hà Nội. Điện thoại: (84-4) 3 8320320/ (84-8) 3 8320320. Fax: (84-4) 3 8722375.
Giấy chứng nhận ĐKKD/Quyết định thành lập số 952/QĐ-TTg ngày 23/6/2010 của Thủ tướng Chính phủ; Mã số doanh nghiệp: 0100107518, cấp ngày 27/07/2010 tại Sở KHĐT thành phố Hà Nội.