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Ticket Refund/Change - Ticket Refund/Change | Vietnam Airlines

Ticket Refund/Change


Refund


For refunding your tickets purchased on Vietnam Airlines website www.vietnamairlines.com, please complete Refund request form and email to refund-online@vietnamairlines.com from your registered email address or contact Vietnam Airlines branches.


For Vietnam local payment by cash at branches of Vietcombank (VCB), Techcombank (TCB), please go to Vietnam Airlines branch in Vietnam for refund.   


Depending on the fare rules, the refund may be permitted with fee or not permitted. The refund will be credited to the payment card or payment account that was used to purchase the tickets. 


Ticket changes


For ticket changes, please contact Vietnam Airlines branches for support. Follow applicable fare rules for changes.  



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Tổng công ty Hàng không Việt Nam. Số 200 Nguyễn Sơn, P.Bồ Đề, Q.Long Biên, Hà Nội. Điện thoại: (84-4) 3 8320320/ (84-8) 3 8320320. Fax: (84-4) 3 8722375.
Giấy chứng nhận ĐKKD/Quyết định thành lập số 952/QĐ-TTg ngày 23/6/2010 của Thủ tướng Chính phủ;
Mã số doanh nghiệp: 0100107518, đăng ký lần đầu ngày 30/6/2010, đăng ký thay đổi lần 2 ngày 06/12/2013, cấp bởi Sở KHĐT thành phố Hà Nội.