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Fare Types and Rules
Vietnam Domestic Itineraries
Departing from outside Vietnam
Departing from Vietnam

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Departing from outside Vietnam

• From/To America/Australia

• From/To Asia (except Japan)

• From/To Europe

• From/To Japan

From/To America/Australia

Fare Type	Booking Class	Flight change	Itinerary change	Cancellation /Refund	Minimum stay	Maximum stay	GLP Accrual Rates
Business Flex	C,D	Permitted without fee	Permitted without fee	Permitted without fee	Nil	12 months	1.25/miles
Deluxe Eco Flex	I,Z	Permitted without fee	Permitted without fee	Permitted without fee	Nil	12 months	1.00/miles
Eco.Flex	Y	Permitted without fee	Permitted without fee	Permitted without fee	Nil	12 months	1.00/miles
Eco Semi Flex	W	Permitted with USD100 fee	Permitted with USD100 fee	Permitted with USD100 fee	Nil	6 months	0.75/miles
Saver Flex	S,B,H,L	Permitted with USD100 fee	Permitted with USD100 fee	Permitted with USD100 fee	Nil	3 months	0.75/miles
Saver	T,N,R,Q	Permitted with USD100 fee	Not Permitted	Before the first departure date on ticket: permitted with USD100 fee After departure: Not permitted	Nil	1 month	T:0.75/miles N,R,Q: Nil
Super Saver	E,P	Not Permitted	Not Permitted	Not Permitted	Nil	1 month	Nil

General Rule:

Combination:

Super Saver: Permitted with Super Saver fares only.

Other Fare Type: Permitted with other fare type except Super Saver. Most restricted condition applied.

Extension:

Super Saver: Not permitted

Other Fare Type: Permitted to one year fare.

Change/Cancellation:

Multiple change fee: Highest change fee of all change fare component applied.

Refund used tickets: refund the difference between the fare paid and applicable one way fare of used routing minus refund fee

Change fee is non-refundable.

Upgrade: Passenger have to pay fare difference and change fee (if any).

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From/To Asia (except Japan)

Fare Type	Booking Class	Flight change	Itinerary change	Cancellation /Refund	Minimum stay	Maximum stay	GLP Accrual Rates
Business Flex	C,D	Permitted without fee	Permitted without fee	Permitted without fee	Nil	12 months	1.25/miles
Dulexe Eco Flex	I,Z	Permitted without fee	Permitted without fee	Permitted without fee	Nil	12 months	1.00miles
Eco.Flex	Y	Permitted without fee	Permitted without fee	Permitted without fee	Nil	12 months	1.00/miles
Eco Semi Flex	W	Permitted with USD20 fee	Permitted with USD20 fee	Permitted with USD20 fee	Nil	3 months	0.75/miles
Saver Flex	S,B,H,L	Permitted with USD20 fee	Permitted with USD20 fee	Permitted with USD20 fee	Nil	1 month	0.75/miles
Saver	T,N,R,Q	Permitted with USD20 fee	Not Permitted	Before the first departure date on ticket: permitted with USD20 fee After departure: Not permitted	Nil	14 days	T:0.75/miles N,R,Q: Nil
Super Saver	E,P	Not Permitted	Not Permitted	Not Permitted	Nil	14 days	Nil

General Rule:

Combination:

Super Saver: Permitted with Super Saver fares only.

Other Fare Type: Permitted with other fare type except Super Saver. Most restricted condition applied.

Extension:

Super Saver: Not permitted

Other Fare Type: Permitted to one year fare.

Change/Cancellation:

Multiple change fee: Highest change fee of all change fare component applied.

Refund used tickets: refund the difference between the fare paid and applicable one way fare of used routing minus refund fee

Change fee is non-refundable.

Upgrade: Passenger have to pay fare difference and change fee (if any)

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From/To Europe

Fare Type	Booking Class	Flight change	Itinerary change	Cancellation /Refund	Minimum Stay	Maximum Stay	GLP Accrual Rates
Business Flex	C,D	Permitted without fee	Permitted without fee	Permitted without fee	Nil	12 months	1.25/miles
Dulexe Eco Flex	I,Z	Permitted without fee	Permitted without fee	Permitted without fee	Nil	12 months	1.00/miles
Eco.Flex	Y	Permitted without fee	Permitted without fee	Permitted without fee	Nil	12 months	1.00/miles
Eco Semi Flex	W	Permitted with USD100 fee	Permitted with USD100 fee	Permitted with USD100 fee	Nil	6 months	0.75/miles
Saver Flex	S,B,H,L	Permitted with USD100 fee	Permitted with USD100 fee	Permitted with USD100 fee	6 days	3 months	0.75/miles
Saver	T,N,R,Q	Permitted with USD100 fee	Not Permitted	Before the first departure date on ticket: permitted with USD100 fee After departure: Not permitted	6 days	1 month	T:0.75/miles N,R,Q: Nil
Super Saver	E,P	Not Permitted	Not Permitted	Not Permitted	6 days	1 month	Nil

General Rule:

Combination:

Super Saver: Permitted with Super Saver fares only.

Other Fare Type: Permitted with other fare type except Super Saver. Most restricted condition applied

Extension:

Super Saver: Not permitted

Other Fare Type: Permitted to one year fare.

Change/Cancellation:

Multiple change fee: Highest change fee of all change fare component applied.

Refund used tickets: refund the difference between the fare paid and applicable one way fare of used routing minus refund fee

Change fee is non-refundable.

Upgrade: Passenger have to pay fare difference and change fee (if any).

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From/To Japan

Fare Type	Booking Class	Flight change	Itinerary change	Cancellation /Refund	Minimum Stay	Maximum Stay	GLP Accrual Rates
Business Flex	C,D	Permitted without fee	Permitted without fee	Permitted without fee	Nil	12 months	1.25/miles
Dulexe Eco Flex	I,Z	Permitteds without fee	Permitted without fee	Permitted without fee	Nil	12 months	1.00/miles
Eco.Flex	Y	Permitted without fee	Permitted without fee	Permitted without fee	Nil	12 months	1.00/miles
Eco Semi Flex	W	Permitted with JPY10,000 fee	Permitted with JPY10,000 fee	Permitted with JPY10,000 fee	Nil	3 months	0.75/miles
Saver Flex	S,B,H,L	Permitted with JPY10,000 fee	Permitted with JPY10,000 fee	Permitted with JPY10,000 fee	Nil	1 month	0.75/miles
Saver	T,N, R,Q	Permitted with JPY10,000 fee	Not Permitted	Before the first departure date on ticket: permitted with JPY10,000 fee After departure: Not permitted	Nil	14 days	T:0.75/miles N,R,Q: Nil
Super Saver	E,P	Not Permitted	Not Permitted	Not Permitted	Nil	14 days	Nil

General Rule:

Combination:

Super Saver: Permitted with Super Saver fares only.

Other Fare Type: Permitted with other fare type except Super Saver. Most restricted condition applied.

Extension:

Super Saver: Not permitted

Other Fare Type: Permitted to one year fare.

Change/Cancellation:

Multiple change fee: Highest change fee of all change fare component applied.

Refund used tickets: refund the difference between the fare paid and applicable one way fare of used routing minus refund fee

Change fee is non-refundable.

Upgrade: Passenger have to pay fare difference and change fee (if any)

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Tổng công ty Hàng không Việt Nam. Số 200 Nguyễn Sơn, P.Bồ Đề, Q.Long Biên, Hà Nội. Điện thoại: (84-4) 3 8320320/ (84-8) 3 8320320. Fax: (84-4) 3 8722375.
Giấy chứng nhận ĐKKD/Quyết định thành lập số 952/QĐ-TTg ngày 23/6/2010 của Thủ tướng Chính phủ; Mã số doanh nghiệp: 0100107518, cấp ngày 27/07/2010 tại Sở KHĐT thành phố Hà Nội.