There are several possible reasons why you may not be able to check in online:
Check-in within 40 hours and 2 days before scheduled time of departure. For example, check-in at 20h, 01/01/2013 and scheduled departure time is at 09h, 03/01/2013
Please input Reservation code to check-in.
Your name entered is not correct with your name on e-ticket.
Please enter exactly your name as shown on e-ticket including First/Middle/Last name and spaces
You enter incorrectly departure airport, reservation code or flight number.
Please enter exactly name, departure airport, reservation code or flight number.
Your booking has not been confirmed.
Please contact booking offices or agents of VNA for confirmation..
Your e-ticket is not issued or it is invalid.
Please contact booking offices or agents of VNA.
There are more than one electronic ticket for sameone segment.
Please contact booking offices or agents of VNA to make sure your ticket is issued correctly upon your flight.
Your name is similar to another passenger in this flight.
Please go to check-in counter at the airport.
Your booking is accompanying infants (under 02 years) or requiring Medical Assistance.
Please go to check-in counter at the airport.
You have requested special services (except special meal).
Please go to check-in counter at the airport.
Check-in for a group of more than 9 people in the same Reservation code.
You will be required to arrive to check-in counter at the airport
Tổng công ty Hàng không Việt Nam. Số 200 Nguyễn Sơn, P.Bồ Đề, Q.Long Biên, Hà Nội. Điện thoại: (84-4) 3 8320320/ (84-8) 3 8320320. Fax: (84-4) 3 8722375.
Giấy chứng nhận ĐKKD/Quyết định thành lập số 952/QĐ-TTg ngày 23/6/2010 của Thủ tướng Chính phủ; Mã số doanh nghiệp: 0100107518, cấp ngày 27/07/2010 tại Sở KHĐT thành phố Hà Nội.