Wheelchair service (WCHR/WCHS/WCHC) assists disabled or medical passenger who has difficulties to walk or move about on their on, including:

• Wheel-chair for Ramp (WCHR) offers passenger who can ascend/descend steps and make own way to/from cabin seat, but requires wheelchair for distance to/from aircraft across ramp

• Wheelchair for Steps (WCHS) offers passengers who cannot ascend/descend steps, but are able to make own way to/from cabin seat, requires wheelchair for distance to/from aircraft and must be carried up/down steps.

• Wheelchair for Cabin (WCHC) offers to passenger who is completely immobile. He requires wheelchair to/from aircraft and must be carried up/down steps and to/from cabin seat. (this device is accompanied to individual aircraft)

Conditions for acceptance:

• WCHR: Prior request is recommended and not limited

• WCHS: 24 hours notice is required. Accompanied WCHS is not limited. The maximum number of unaccompanied WCHS passengers allowed per flight is not more than the number of main emergency exit of individual aircraft. In case passenger requests WCHS service at airport which is not equipped with necessary equipment, please fill in this WCHS services form.

• WCHC: 24 hours notice is required. The maximum number of accompanied WCHC passengers allowed per flight is not more than the number of main emergency exit of individual aircraft. The maximum number of unaccompanied WCHC passengers allowed per flight is not more than half the number of main emergency exit of individual aircraft.

• These  services are NOT required to have cabin crew accompanied. If the passengers need these services, it is required to book and pay in advance . Accompanied cabin crew service shall be charged separately from other Special services charges and equal to applicable fare respectively to the class of services used.
  

For ordering the service or getting more information, please contact our booking agents.

Blind passengers service (BLND) offers to passengers meeting difficulties in seeing, including

• Accompanied blind passengers
• Unaccompanied blind passengers

Conditions for acceptance:

• Accompanied BLND passengers are accepted as usual passengers.
• Unaccompanied BLND passengers:

• Prior request is recommended
• Only accept blind passengers who are able to make own way, self- service and have the assistant at all stations on his route.

• The maximum number of unaccompanied BLND allowed is not more than the number of main emergency doors of the individual aircraft.

• The  service is NOT required to have cabin crew accompanied. If the passengers need this service, it is required to book and pay in advance. . Accompanied cabin crew service shall be charged separately from other Special services charges and equal to applicable fare respectively to the class of services used.

• The seeing-eye dog of BLND passenger may be accepted for traveling as Pet in checked baggage.

For ordering the service or getting more information, please contact our booking agents.

Deaf passenger service (DEAF) offers to passenger meeting difficulties in hearing, including:

• Accompanied deaf passenger

• Unaccompanied deaf passenger

Conditions for acceptance:

• Accompanied deaf passenger is accepted as usual passenger.

• Unaccompanied blind passenger: Prior request is recommended and not limited.

• The  service is NOT required to have cabin crew accompanied. If the passengers need this service, it is required to book and pay in advance. . Accompanied cabin crew service shall be charged separately from other Special services charges and equal to applicable fare respectively to the class of services used.
  

For ordering the service or getting more information, please contact our booking agents.