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Baggage and Optional Service Charges | Vietnam Airlines

Baggage and Optional Service Charges

• Baggage • Special Service Charges • Other Airlines’s Optional Services and Fees • US DOT Aviation Consumer Protection Division’s contact address
 
Baggage
Untitled Document

Free Carry-on Baggage        
                                                                                                   

     Class

Number of pieces

Weight per piece

Dimensions

Business

2

7kg

56x36x23(cm) or 22x14x9 (in)

Economy

1

7kg

56x36x23 (cm) or  22x14x9 (in)


Free Checked Baggage Allowance

  •    All locations except Americas 

Flight/Journey 

Class of service 

Baggage Allowance

Within Asia (except tickets issued in Japan and Vietnam )

Business Class

30 kg

Economy Class

20 kg

Infant1

10 kg

To/from

Europe/Middle East/Africa/Australia/New Zealand

Business Class

40 kg

Deluxe Economy Class

40 kg

Economy Class

30 kg

Infant1

10 kg

   

Tickets issued in Japan and Vietnam 

                                                                                                                                           

Flight/Journey 

Class of service 

Baggage Allowance

+ Between Japan and Vietnam
+ Between Japan and Asia/Australia via Vietnam

       

Business Class

60 kg

Economy Class

40 kg

Infant1

10 kg

  • To/from Americas                                                                                                         

Flight/Journey

 Class of service

 Maximum Weight

 Maximum number of pieces

 Maximum dimension per piece

To/from Americas

Business Class

 23 kg

 Two

158 cm (62 in)

Economy Class

 23 kg

 Two

158 cm (62 in)3

Infant1

 23 kg

 One2

115 cm (45 in)

  • Checked Baggage Allowance for Sailor Crew (code SC, GS): 40kg.
  • Checked Baggage Allowance for Frequent Flyer: Click here for more information

Checked Baggage Allowance for tickets issued before 27 July 2012: Click here for more information

 Notes:
  1 Infant is defined as passenger of under 2 years old who does not occupy a seat.
  2 Plus one collapsible stroller

  3 The sum of three dimensions of the two pieces does not exceed 273cm (107 in) 


Excess Baggage Charges

Weight System

Domestic within Vietnam                                                                  

Flight/ Sector (exclude VAT)   
Between Hanoi and Hochiminh city, Nha Trang, Buon Ma Thuot, Dat Lat, Can Tho, Pleiku, Tuy Hoa, Qui Nhon, Phu Quoc
VND 40,000 / 1 kg
Between Ho Chi Minh city and Hai Phong, Vinh City, Dong Hoi, Thanh Hoa
VND 40,000 / 1 kg
OthersVND 20,000 / 1 kg


International


From/ToZone 1Zone 2Zone 3

Zone 1:Vietnam, Laos, Cambodia, Myanmar and Thailand

USD5/kgUSD10/kgUSD 20/kg

Zone 2:  Russia, Southeast Asia (except Zone 1), South Asian Subcontinent, 

Northeast Asia (except Japan), North/Central Pacific and Southwest Pacific. 

USD10/kgUSD20/kgUSD30/kg
Zone 3: Japan, Europe (except Russia), Middle East and Africa.USD30/kgUSD40/kgUSD50/kg


Piece System

Itinerary

Maximum weight per bag

Maximum dimension per bag

Regulation for
        number of Piece

Rate

To/ From 
        the Americas

23 kg (50 lbs)

158 cm (62 in)

2nd piece (*)

USD 70 per piece

23 kg (50 lbs)

158 cm (62 in)

From 3rd to 10th checked piece

USD 150 per piece

Over 23 kg (50 lbs) up to 32 kg(70 lbs)

158 cm (62 in)

Per piece

USD 50

Over 32 kg (70 lbs) up to 45 kg(100 lbs)

158 cm (62 in)

Per piece

USD 450

23 kg (50 lbs)

Over 158 cm (62 in) up to 203 cm (80 in)

Per piece

USD 175

23 kg (50 lbs)

Over 203 cm (80 in) up to 292 cm (115 in)

Per piece

USD 300

(*): Apply Excess Baggage Charges for the 2nd piece in case the Baggage Allowance shown on 


Note: Separate fees are applied for exceeding size, weight, and quantity limitations.

E.g. 1 extra piece of baggage exceeds the weight and size limits, it will be subject to three fees: one for the extra bag, one for the weight limit, and one for the size restrictions. Fees are charged for each additional bag, each way.


Free baggage allowance and Extra Baggage Charges on itineraries involving other airlines

In compliance with the new baggage policy issued by the International Air Transport Association (IATA), free baggage allowance and extra baggage charges for tickets issued on or after 1 April 2011 which involve one or more flights provided by other airlines will be based on a new method. Please contact your travel agent or local reservations office for more details.


Special Baggages Charges

Please check condition of carriage for Special  Baggage. Additional fees for Special Baggages are as below:


Apply to the Excess baggage  tickets/MCOs issued on/after 01 July 2013:                                                                               

Special baggage

Weight/Size

Charges

Remarks

VN Domestic (Net VND)  per sector

International (*)
       USD per checked portion

Within A

Within B or  Between A and B

Within C or Between C and A/B

Between D and A/B/C

Pets carried as       checked baggage (AVIH-Animal in Hold)

Up to 9kg

250,000

50

100

175

200

The charge shall    be    applied to the total weight of pet and container

From over 9kg up    to    16kg

400,000

75

125

225

250

From over 16kg  to 32kg

700,000

125

175

250

275

Pets in cabin (PETC) (**)

 

N/A

50

100

175

200

Seeing-eye    animals    for disable passengers

 

 Free    of charge

 

Cabin Baggage (CBBG)

 

The rate       equivalents to 100% of the applicable adult fare for each additional    seat    with the same class of services used at the time the    passenger purchases    special baggage (regulated in Section    9.2.2)

 

Bike

Up to 15kg

300,000

75

125

175

200

The charge applies    to    each bike

From over 15kg up    to    23kg

500,000

100

150

200

225

From over 23kg up    to    32kg

700,000

150

200

250

300

Bulky baggage

 

 Apply    normal excess baggage charge

 

Golf set

The first set

Free    of  charge

The charge applies    to    each set

From the 2nd    set

500,000

100

175

200

250


             
Snow Skiing Equipment

 

200,000

100

1Special Baggage25

150

200

 

Surfboard/       Windsurfing

Total dimensions    not    exceeding 277cm (109in)

200,000

75

125

150

175

 

Total dimensions    from    over 277cm (109in) up to 292cm (115in)

300,000

125

175

200

250

 

Scuba diving       equipment

 

200,000

75

125

150

175

 

Note:
    (*)

  • Zone A: Vietnam, Laos, Cambodia, Myanmar and Thailand. 
  • Zone B: Russia and TC3 (except Zone A and Japan).
  • Zone C: Japan and TC2 (except Russia in Europe).
  • Zone D: TC1

 (**) Pets in cabin (PETC) are applied to the selected international flights only.  Please contact with Vietnam Airlines Offices for more details.


Special Bagggage Cancellation Fees
The penalty fee shall be applied if the passengers cancel or refund Special  baggage after booking and payment. The fee is as follows: 

  • Cancellation beyond 24 hours before flight: Charge 10% of the fare paid for the Special baggage, including fuel surcharge (YQ).
  • Cancellation within 24 hours before flight or after flight: Charge 50% of the fare paid for the Special baggage, including fuel surcharge (YQ).

Apply to the Excess baggage tickets/MCOs issued before 01 April 2013:


Special Baggage

Rate

Pets/Animals as checked baggage(AVIH)

Normal excess baggage charges apply

Pets in Cabin (PETC)

150% of the normal excess baggage charges

Service animals for passenger

with reduced mobility

Compimentary if met all requirements of AVIH/PETC.

Cabin Baggage (CBBG)

100% of full applicable one way sdult fare for the segment and class of services used.

Bulky Baggage/Bike

Normal excess baggage charges apply

Golf set

Free of charge if total weight is not more than 20kg (weight concept) or for one golf bag per passenger (piece concept). If over the free baggage allowance normal excess baggage charges apply.

Snow skiing equipment

Weight concept: Normal excess baggage charges apply if total weight of normal checked baggage and snow skiing equipment is over the free checked baggage allowance.
 Piece concept: 25% of the normal excess baggage charges apply if over the    free checked baggage allowance.

Surfboard

Normal excess baggage charges apply

Scuba diving equipment

Free of charge if  total weight is not more than 20kg (weight concept) or for one golf bag per passenger (piece concept). If over the free baggage allowance normal excess baggage charges apply.


 
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Special Service Charges

Special service charges on/after 01 April 2013


Special Services

Charges

Remarks

Oxygen for medical use on board (OXYG)

  • The passenger who uses oxygen service on board pays the fare as normal passengers.
  • Charges:
    • The fee for using portable oxygen units on board:
      • For VN domestic sector: VND2,000,000 per one unit (net fare)
      • For international sector: USD200 per one unit.
    • The fee for seat occupied by portable oxygen unit: Equal to the highest applicable adult fare for each seat.
  • Escort of OXYG pays the fare as normal passengers.

Accompanied cabin crew service provided on the request

Stretcher service on board (STCR)

  • The passenger who uses stretcher service on board pays the fare as normal passengers.
  • Charges: Equal to 6 times of the highest applicable adult fares.
  • Escort of STCR pays the fare as normal passengers.

Accompanied cabin crew service provided on the request

Oxygen and stretcher service on board (STCR/OXYG)

  • The passenger who uses the oxygen and stretcher service on board pay the fare as normal passengers.
  • Charges:
    • The fee for using portable oxygen unit on board:
      • For VN domestic sector: VND2,000,000 per one unit (net fare).
      • For international sector: USD200 per one unit.
    • The rate for seat occupied by portable oxygen unit: Equal to the highest applicable adult fare for each seat.
    • The fee for seat occupied by stretcher: Equal to 6 times of the highest applicable adult fares
  • Escort of OXYG and STCR pay the fare as normal passengers.

Accompanied cabin crew service provided on the request

Unaccompanied Minor from 2 to under 6 years old (UM)

  • UM pay the fare for CHD as normal passengers.
  • Charges: VND500,000 (net fare) for VN domestic sector or USD50 for international sector.

  • The cabin crew accompany charge is Vietnam Airlines' Market fare of the same class of service of passenger

Accompanied cabin crew service is mandatory required

Unaccompanied Minor from 6 to under 12 years old (UM)

  • UM pay the fare for CHD as normal passengers.
  • Charges: VND500,000 (net fare) for VN domestic sector or USD50 for international sector.

Accompanied cabin crew service provided on the request

Unaccompanied Minor from12 to under 15 years old (UM)

  • UM pay the fare for adult as normal passengers.
  • Charges: VND500,000 (net fare) for VN domestic sector or USD50 for international sector.

Accompanied cabin crew service provided on the request

Leg-rest services (the right/left or both -LEGB/LEGR/LEGL)

  • The passenger pays the fare as normal passengers.
  • The charge for extra seat equals to 100% of the applicable adult fare for each additional seat at the time of purchasing. When the flight is stopped booking, apply the highest one year fare of the same class of service of the passenger.

Accompanied cabin crew service provided on the request

Extra seat service (EXST)

Wheelchair for cabin (WCHC)

  • Free of charge.
  • Wheelchair of passenger shall be accepted for carriage free of charge.
  • The passenger pays the fare as normal passengers.

Accompanied cabin crew service provided on the request

Wheelchair for step (WCHS)

Wheelchair for ramp (WCHR)

Deaf passenger service (DEAF)

  • Free of charge.
  • The passenger pays the fare as normal passengers.

Accompanied cabin crew service provided on the request

Blind passenger service (BLND

Adult travels with two or more Infants

  • ADL and INF: pays the fare as normal passengers
  • The cabin crew accompany charge is VN’s Market fare of the same class of service of passenger

Accompanied cabin crew service provided on the requestaaaa


Special Service Refund/Cancellation Fees
The penalty fee shall be applied if the passengers cancel or refund Special Service after booking and payment. The fee is as follows:

  • Cancellation/refund beyond 24 hours before flight: Charge 10% of the fare paid for the Special Service, including fuel surcharge (YQ).
  • Cancellation/refund within 24 hours before flight or after flight: Charge 50% of the fare paid for the Special Service, including fuel surcharge (YQ)

Stretcher service (STCR, STCR/OXYG) change fee:

The penalty fee shall be applied if the passengers change Stretcher service afer reservation and payment. The fee is as follows:

  • Change beyond 24 hours before flight: Charge 10% of the fare paid for the Special Service, including fuel surcharge (YQ).
  • Change within 24 hours before flight or after flight: Charge 50% of the fare paid for the Special Service, including fuel surcharge (YQ)

Special service charges before 01 April 2013:

Special service

Charges

Special Meal service

  • Normal fare is applied .

Baby basket service

  • Normal fare is applied.

Blind passenger service

  • Normal fare is applied.
  • BLND passenger who requests the accompanied cabin crew shall be charged the highest one year competitive fare for the requested segments in addition.
  • The seeing-eye dog (if any)  for BLND passenger shall be carried as AVIH and free of charge.

Over-weight passenger

  • Normal fare is applied for all requested seats.

Pregnant passenger service

  • Normal fare is applied.

Leg-rest service

  • Normal fare is applied for all requested seats.
  • Passenger who requests the accompanied cabin crew shall be charged the highest one year competitive fare for the requested segments in addition.

Wheelchair for Ramp

  • Pasenger’s wheelchair (if any) shall be carried free of charge

Wheelchair for Step

  • Passenger’s wheelchair (if any)  shall be carried free of charge

Wheelchair for Cabin

  • Passenger’s wheelchair (if any) shall be carried free of charge.
  • Passenger who requests the accompanied cabin crew shall be charged the highest one year competitive fare for the requested segments in addition

MEDA

  • Normal fare is applied.
  • Passenger who requests the accompanied cabin crew shall be charged the highest one year competitive fare for the requested segments in addition

Stretcher services on board (STCR)

  • A four times as the highest one year competitive fare for the requested segments fee is applied.
  • Infant and children who request the STCR is applied a simillar fee to adults.
  • Escort of STCR passenger pays for his ticket as other passenger.
  • Passenger who requests  the accompanied cabin crew shall be charged the highest one year competitive fare for the requested segments in addition

Oxygen services on board (OXYG)

  • The highest one-year competitive ticket fare shall be applied for 1 seat occupied by OXYG passenger and other seats by the portable oxygen. In addition, OXYG passenger has to be charged 150USD for fee of using each portable oxygen on board.
  • Escort of OXYG passenger pays for his ticket as other passenger.
  • Passenger who request the accompanied cabin crew shall be charged the highest one year competitive fare for the requested segments in addition

Stretcher and oxygen services on board (STCR/OXYG)

  • Passenger who requested both OXYG and STCR services will be charged VN’s highest one-year competitive ticket fare including: four times  ticket fare for STCR, ticket fare for the seats required for the oxygen.

Besides, an additional 150USD for fee will be applied for  using each portable oxygen on board.

  • Charges for children or infant using stretcher and oxygen applied as adult STCR cases.
  • Escort of OXYG and STCR passenger pays for his/her ticket as other passengers.
  • Passenger who requests the accompanied cabin crew shall be charged the highest one year competitive fare for the requested segments in addition.

Infant (INF): Passenger from 14 days  up to 2 years old

  • Ticket fare for infant accompanied by parent/guardian authorized person is applied.

 If an adult escorts two infants:

  • From the second INF, each INF shall be charged an applicable fare for children
  • Ticket fare for cabin crew who accompanies INF:  50% of an adult one-year applicable one-year ticket fare is applied.

Accompanied passenger with INF and CHD

A parent/guardian authorized person  escorts 01 INF and 02 CHD under 6 years old:

  • Pay additional fee for the cabin crew accompanying 01 CHD between 2 CHD similar to the fee for cabin crew accompanying UM at the age with this CHD.

A parent/guardian authorized person escorts 02 INF and 01 CHD under 6 years old:

  • From the second INF shall be charged an applicable fare for children
  • Ticket fare for cabin crew who accompanies INF above: 50% of an adult one-year applicable one-year ticket fare is applied.

A parent/guardian authorized person escorts 02 INF and 02 CHD under 6 years old:

  • From the second INF shall be charged an applicable fare for children
  • Ticket fare for cabin crew who accompanies INF above: 50% of an adult one-year applicable one-year ticket fare is applied.
  • Ticket fare for cabin crew who accompanies CHD above as the same fare for cabin crew who accompanies CHD at the same age.

UM aged between 2 and under 4 years

  • Ticket fare for CHD accompanied by parent/guardian authorized person is applied .
  • Accompanied cabin crew shall be charged the highest one year competitive fare for adult.
  • The additional charge for taking care of UM (if any), if stopover time exceeding 6 hours at stopover station in accordance with Vietnam Airlines regulations.

UM aged between 4 and under 6 years

  • Ticket fare for children accompanied by adult at the same age is applied.
  • Ticket fare for cabin crew who accompanies UM: 50 % of an adult applicable one-year ticket fare is applied.
  • The additional charge for taking care of UM (if any), if stopover time exceeding 6 hours at stopover station in accordance with Vietnam Airlines regulations.

UM aged between 6 and under 12 years

  • Ticket fare for children accompanied by adult at the same age is applied.
  • The additional charge for taking care of UM (if any), if stopover time exceeding 6 hours at stopover station in accordance with Vietnam Airlines regulations.

UM aged between 12 and under 15 years

  • Ticket fare for ADL passenger is applied.    
  • The additional charge for taking care of UM (if any) in case stopover time exceeding 6 hours at stopover station under Vietnam Airlines regulations.

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Other Airlines’s Optional Services and Fees

On Vietnam Airlines codeshare flights operated by other airlines the optional services and fees may be provided by Operating carriers with different fees from VN. Please visit the Operating Carriers’website for details.
                                                                                                                                                                                                      
Japan Airlines   
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US DOT Aviation Consumer Protection Division’s contact address
  • Mail address: Aviation Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., S.E., Washington, D.C. 20590

  • Website: http://airconsumer.dot.gov

  • Telephone: 202-366-2220

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