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    Baggage and Optional Service Charges | Vietnam Airlines

    Baggage and Optional Service Charges

    • Baggage • Special Service Charges • Other Airlines’s Optional Services and Fees • US DOT Aviation Consumer Protection Division’s contact address
     
    Baggage
    Untitled Document

    Free Carry-on Baggage        
                                                                                                       

         Class

    Number of pieces

    Weight per piece

    Dimensions

    Business

    2

    7kg

    56x36x23(cm) or 22x14x9 (in)

    Economy

    1

    7kg

    56x36x23 (cm) or  22x14x9 (in)


    Free Checked Baggage Allowance

    •    All locations except Americas 

    Flight/Journey 

    Class of service 

    Baggage Allowance

    Within Asia (except tickets issued in Japan and Vietnam )

    Business Class

    30 kg

    Economy Class

    20 kg

    Infant1

    10 kg

    To/from

    Europe/Middle East/Africa/Australia/New Zealand

    Business Class

    40 kg

    Deluxe Economy Class

    40 kg

    Economy Class

    30 kg

    Infant1

    10 kg

       

    Tickets issued in Japan and Vietnam 

                                                                                                                                               

    Flight/Journey 

    Class of service 

    Baggage Allowance

    + Between Japan and Vietnam
    + Between Japan and Asia/Australia via Vietnam

           

    Business Class

    60 kg

    Economy Class

    40 kg

    Infant1

    10 kg

    • To/from Americas                                                                                                         

    Flight/Journey

     Class of service

     Maximum Weight

     Maximum number of pieces

     Maximum dimension per piece

    To/from Americas

    Business Class

     23 kg

     Two

    158 cm (62 in)

    Economy Class

     23 kg

     Two

    158 cm (62 in)3

    Infant1

     23 kg

     One2

    115 cm (45 in)

    • Checked Baggage Allowance for Sailor Crew (code SC, GS): 40kg.
    • Checked Baggage Allowance for Frequent Flyer: Click here for more information

    Checked Baggage Allowance for tickets issued before 27 July 2012: Click here for more information

     Notes:
      1 Infant is defined as passenger of under 2 years old who does not occupy a seat.
      2 Plus one collapsible stroller

      3 The sum of three dimensions of the two pieces does not exceed 273cm (107 in) 


    Excess Baggage Charges

    Weight System

    Domestic within Vietnam                                                                  

    Flight/ Sector (exclude VAT)   
    Between Hanoi and Hochiminh city, Nha Trang, Buon Ma Thuot, Dat Lat, Can Tho, Pleiku, Tuy Hoa, Qui Nhon, Phu Quoc
    VND 40,000 / 1 kg
    Between Ho Chi Minh city and Hai Phong, Vinh City, Dong Hoi, Thanh Hoa
    VND 40,000 / 1 kg
    OthersVND 20,000 / 1 kg


    International


    From/ToZone 1Zone 2Zone 3

    Zone 1:Vietnam, Laos, Cambodia, Myanmar and Thailand

    USD5/kgUSD10/kgUSD 20/kg

    Zone 2:  Russia, Southeast Asia (except Zone 1), South Asian Subcontinent, 

    Northeast Asia (except Japan), North/Central Pacific and Southwest Pacific. 

    USD10/kgUSD20/kgUSD30/kg
    Zone 3: Japan, Europe (except Russia), Middle East and Africa.USD30/kgUSD40/kgUSD50/kg


    Piece System

    Itinerary

    Maximum weight per bag

    Maximum dimension per bag

    Regulation for
            number of Piece

    Rate

    To/ From 
            the Americas

    23 kg (50 lbs)

    158 cm (62 in)

    2nd piece (*)

    USD 70 per piece

    23 kg (50 lbs)

    158 cm (62 in)

    From 3rd to 10th checked piece

    USD 150 per piece

    Over 23 kg (50 lbs) up to 32 kg(70 lbs)

    158 cm (62 in)

    Per piece

    USD 50

    Over 32 kg (70 lbs) up to 45 kg(100 lbs)

    158 cm (62 in)

    Per piece

    USD 450

    23 kg (50 lbs)

    Over 158 cm (62 in) up to 203 cm (80 in)

    Per piece

    USD 175

    23 kg (50 lbs)

    Over 203 cm (80 in) up to 292 cm (115 in)

    Per piece

    USD 300

    (*): Apply Excess Baggage Charges for the 2nd piece in case the Baggage Allowance shown on 


    Note: Separate fees are applied for exceeding size, weight, and quantity limitations.

    E.g. 1 extra piece of baggage exceeds the weight and size limits, it will be subject to three fees: one for the extra bag, one for the weight limit, and one for the size restrictions. Fees are charged for each additional bag, each way.


    Free baggage allowance and Extra Baggage Charges on itineraries involving other airlines

    In compliance with the new baggage policy issued by the International Air Transport Association (IATA), free baggage allowance and extra baggage charges for tickets issued on or after 1 April 2011 which involve one or more flights provided by other airlines will be based on a new method. Please contact your travel agent or local reservations office for more details.


    Special Baggages Charges

    Please check condition of carriage for Special  Baggage. Additional fees for Special Baggages are as below:


    Apply to the Excess baggage  tickets/MCOs issued on/after 01 July 2013:                                                                               

    Special baggage

    Weight/Size

    Charges

    Remarks

    VN Domestic (Net VND)  per sector

    International (*)
           USD per checked portion

    Within A

    Within B or  Between A and B

    Within C or Between C and A/B

    Between D and A/B/C

    Pets carried as       checked baggage (AVIH-Animal in Hold)

    Up to 9kg

    250,000

    50

    100

    175

    200

    The charge shall    be    applied to the total weight of pet and container

    From over 9kg up    to    16kg

    400,000

    75

    125

    225

    250

    From over 16kg  to 32kg

    700,000

    125

    175

    250

    275

    Pets in cabin (PETC) (**)

     

    N/A

    50

    100

    175

    200

    Seeing-eye    animals    for disable passengers

     

     Free    of charge

     

    Cabin Baggage (CBBG)

     

    The rate       equivalents to 100% of the applicable adult fare for each additional    seat    with the same class of services used at the time the    passenger purchases    special baggage (regulated in Section    9.2.2)

     

    Bike

    Up to 15kg

    300,000

    75

    125

    175

    200

    The charge applies    to    each bike

    From over 15kg up    to    23kg

    500,000

    100

    150

    200

    225

    From over 23kg up    to    32kg

    700,000

    150

    200

    250

    300

    Bulky baggage

     

     Apply    normal excess baggage charge

     

    Golf set

    The first set

    Free    of  charge

    The charge applies    to    each set

    From the 2nd    set

    500,000

    100

    175

    200

    250


                 
    Snow Skiing Equipment

     

    200,000

    100

    1Special Baggage25

    150

    200

     

    Surfboard/       Windsurfing

    Total dimensions    not    exceeding 277cm (109in)

    200,000

    75

    125

    150

    175

     

    Total dimensions    from    over 277cm (109in) up to 292cm (115in)

    300,000

    125

    175

    200

    250

     

    Scuba diving       equipment

     

    200,000

    75

    125

    150

    175

     

    Note:
        (*)

    • Zone A: Vietnam, Laos, Cambodia, Myanmar and Thailand. 
    • Zone B: Russia and TC3 (except Zone A and Japan).
    • Zone C: Japan and TC2 (except Russia in Europe).
    • Zone D: TC1

     (**) Pets in cabin (PETC) are applied to the selected international flights only.  Please contact with Vietnam Airlines Offices for more details.


    Special Bagggage Cancellation Fees
    The penalty fee shall be applied if the passengers cancel or refund Special  baggage after booking and payment. The fee is as follows: 

    • Cancellation beyond 24 hours before flight: Charge 10% of the fare paid for the Special baggage, including fuel surcharge (YQ).
    • Cancellation within 24 hours before flight or after flight: Charge 50% of the fare paid for the Special baggage, including fuel surcharge (YQ).

    Apply to the Excess baggage tickets/MCOs issued before 01 April 2013:


    Special Baggage

    Rate

    Pets/Animals as checked baggage(AVIH)

    Normal excess baggage charges apply

    Pets in Cabin (PETC)

    150% of the normal excess baggage charges

    Service animals for passenger

    with reduced mobility

    Compimentary if met all requirements of AVIH/PETC.

    Cabin Baggage (CBBG)

    100% of full applicable one way sdult fare for the segment and class of services used.

    Bulky Baggage/Bike

    Normal excess baggage charges apply

    Golf set

    Free of charge if total weight is not more than 20kg (weight concept) or for one golf bag per passenger (piece concept). If over the free baggage allowance normal excess baggage charges apply.

    Snow skiing equipment

    Weight concept: Normal excess baggage charges apply if total weight of normal checked baggage and snow skiing equipment is over the free checked baggage allowance.
     Piece concept: 25% of the normal excess baggage charges apply if over the    free checked baggage allowance.

    Surfboard

    Normal excess baggage charges apply

    Scuba diving equipment

    Free of charge if  total weight is not more than 20kg (weight concept) or for one golf bag per passenger (piece concept). If over the free baggage allowance normal excess baggage charges apply.


     
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    Special Service Charges

    Special service charges on/after 01 April 2013


    Special Services

    Charges

    Remarks

    Oxygen for medical use on board (OXYG)

    • The passenger who uses oxygen service on board pays the fare as normal passengers.
    • Charges:
      • The fee for using portable oxygen units on board:
        • For VN domestic sector: VND2,000,000 per one unit (net fare)
        • For international sector: USD200 per one unit.
      • The fee for seat occupied by portable oxygen unit: Equal to the highest applicable adult fare for each seat.
    • Escort of OXYG pays the fare as normal passengers.

    Accompanied cabin crew service provided on the request

    Stretcher service on board (STCR)

    • The passenger who uses stretcher service on board pays the fare as normal passengers.
    • Charges: Equal to 6 times of the highest applicable adult fares.
    • Escort of STCR pays the fare as normal passengers.

    Accompanied cabin crew service provided on the request

    Oxygen and stretcher service on board (STCR/OXYG)

    • The passenger who uses the oxygen and stretcher service on board pay the fare as normal passengers.
    • Charges:
      • The fee for using portable oxygen unit on board:
        • For VN domestic sector: VND2,000,000 per one unit (net fare).
        • For international sector: USD200 per one unit.
      • The rate for seat occupied by portable oxygen unit: Equal to the highest applicable adult fare for each seat.
      • The fee for seat occupied by stretcher: Equal to 6 times of the highest applicable adult fares
    • Escort of OXYG and STCR pay the fare as normal passengers.

    Accompanied cabin crew service provided on the request

    Unaccompanied Minor from 2 to under 6 years old (UM)

    • UM pay the fare for CHD as normal passengers.
    • Charges: VND500,000 (net fare) for VN domestic sector or USD50 for international sector.

    • The cabin crew accompany charge is Vietnam Airlines' Market fare of the same class of service of passenger

    Accompanied cabin crew service is mandatory required

    Unaccompanied Minor from 6 to under 12 years old (UM)

    • UM pay the fare for CHD as normal passengers.
    • Charges: VND500,000 (net fare) for VN domestic sector or USD50 for international sector.

    Accompanied cabin crew service provided on the request

    Unaccompanied Minor from12 to under 15 years old (UM)

    • UM pay the fare for adult as normal passengers.
    • Charges: VND500,000 (net fare) for VN domestic sector or USD50 for international sector.

    Accompanied cabin crew service provided on the request

    Leg-rest services (the right/left or both -LEGB/LEGR/LEGL)

    • The passenger pays the fare as normal passengers.
    • The charge for extra seat equals to 100% of the applicable adult fare for each additional seat at the time of purchasing. When the flight is stopped booking, apply the highest one year fare of the same class of service of the passenger.

    Accompanied cabin crew service provided on the request

    Extra seat service (EXST)

    Wheelchair for cabin (WCHC)

    • Free of charge.
    • Wheelchair of passenger shall be accepted for carriage free of charge.
    • The passenger pays the fare as normal passengers.

    Accompanied cabin crew service provided on the request

    Wheelchair for step (WCHS)

    Wheelchair for ramp (WCHR)

    Deaf passenger service (DEAF)

    • Free of charge.
    • The passenger pays the fare as normal passengers.

    Accompanied cabin crew service provided on the request

    Blind passenger service (BLND

    Adult travels with two or more Infants

    • ADL and INF: pays the fare as normal passengers
    • The cabin crew accompany charge is VN’s Market fare of the same class of service of passenger

    Accompanied cabin crew service provided on the requestaaaa


    Special Service Refund/Cancellation Fees
    The penalty fee shall be applied if the passengers cancel or refund Special Service after booking and payment. The fee is as follows:

    • Cancellation/refund beyond 24 hours before flight: Charge 10% of the fare paid for the Special Service, including fuel surcharge (YQ).
    • Cancellation/refund within 24 hours before flight or after flight: Charge 50% of the fare paid for the Special Service, including fuel surcharge (YQ)

    Stretcher service (STCR, STCR/OXYG) change fee:

    The penalty fee shall be applied if the passengers change Stretcher service afer reservation and payment. The fee is as follows:

    • Change beyond 24 hours before flight: Charge 10% of the fare paid for the Special Service, including fuel surcharge (YQ).
    • Change within 24 hours before flight or after flight: Charge 50% of the fare paid for the Special Service, including fuel surcharge (YQ)

    Special service charges before 01 April 2013:

    Special service

    Charges

    Special Meal service

    • Normal fare is applied .

    Baby basket service

    • Normal fare is applied.

    Blind passenger service

    • Normal fare is applied.
    • BLND passenger who requests the accompanied cabin crew shall be charged the highest one year competitive fare for the requested segments in addition.
    • The seeing-eye dog (if any)  for BLND passenger shall be carried as AVIH and free of charge.

    Over-weight passenger

    • Normal fare is applied for all requested seats.

    Pregnant passenger service

    • Normal fare is applied.

    Leg-rest service

    • Normal fare is applied for all requested seats.
    • Passenger who requests the accompanied cabin crew shall be charged the highest one year competitive fare for the requested segments in addition.

    Wheelchair for Ramp

    • Pasenger’s wheelchair (if any) shall be carried free of charge

    Wheelchair for Step

    • Passenger’s wheelchair (if any)  shall be carried free of charge

    Wheelchair for Cabin

    • Passenger’s wheelchair (if any) shall be carried free of charge.
    • Passenger who requests the accompanied cabin crew shall be charged the highest one year competitive fare for the requested segments in addition

    MEDA

    • Normal fare is applied.
    • Passenger who requests the accompanied cabin crew shall be charged the highest one year competitive fare for the requested segments in addition

    Stretcher services on board (STCR)

    • A four times as the highest one year competitive fare for the requested segments fee is applied.
    • Infant and children who request the STCR is applied a simillar fee to adults.
    • Escort of STCR passenger pays for his ticket as other passenger.
    • Passenger who requests  the accompanied cabin crew shall be charged the highest one year competitive fare for the requested segments in addition

    Oxygen services on board (OXYG)

    • The highest one-year competitive ticket fare shall be applied for 1 seat occupied by OXYG passenger and other seats by the portable oxygen. In addition, OXYG passenger has to be charged 150USD for fee of using each portable oxygen on board.
    • Escort of OXYG passenger pays for his ticket as other passenger.
    • Passenger who request the accompanied cabin crew shall be charged the highest one year competitive fare for the requested segments in addition

    Stretcher and oxygen services on board (STCR/OXYG)

    • Passenger who requested both OXYG and STCR services will be charged VN’s highest one-year competitive ticket fare including: four times  ticket fare for STCR, ticket fare for the seats required for the oxygen.

    Besides, an additional 150USD for fee will be applied for  using each portable oxygen on board.

    • Charges for children or infant using stretcher and oxygen applied as adult STCR cases.
    • Escort of OXYG and STCR passenger pays for his/her ticket as other passengers.
    • Passenger who requests the accompanied cabin crew shall be charged the highest one year competitive fare for the requested segments in addition.

    Infant (INF): Passenger from 14 days  up to 2 years old

    • Ticket fare for infant accompanied by parent/guardian authorized person is applied.

     If an adult escorts two infants:

    • From the second INF, each INF shall be charged an applicable fare for children
    • Ticket fare for cabin crew who accompanies INF:  50% of an adult one-year applicable one-year ticket fare is applied.

    Accompanied passenger with INF and CHD

    A parent/guardian authorized person  escorts 01 INF and 02 CHD under 6 years old:

    • Pay additional fee for the cabin crew accompanying 01 CHD between 2 CHD similar to the fee for cabin crew accompanying UM at the age with this CHD.

    A parent/guardian authorized person escorts 02 INF and 01 CHD under 6 years old:

    • From the second INF shall be charged an applicable fare for children
    • Ticket fare for cabin crew who accompanies INF above: 50% of an adult one-year applicable one-year ticket fare is applied.

    A parent/guardian authorized person escorts 02 INF and 02 CHD under 6 years old:

    • From the second INF shall be charged an applicable fare for children
    • Ticket fare for cabin crew who accompanies INF above: 50% of an adult one-year applicable one-year ticket fare is applied.
    • Ticket fare for cabin crew who accompanies CHD above as the same fare for cabin crew who accompanies CHD at the same age.

    UM aged between 2 and under 4 years

    • Ticket fare for CHD accompanied by parent/guardian authorized person is applied .
    • Accompanied cabin crew shall be charged the highest one year competitive fare for adult.
    • The additional charge for taking care of UM (if any), if stopover time exceeding 6 hours at stopover station in accordance with Vietnam Airlines regulations.

    UM aged between 4 and under 6 years

    • Ticket fare for children accompanied by adult at the same age is applied.
    • Ticket fare for cabin crew who accompanies UM: 50 % of an adult applicable one-year ticket fare is applied.
    • The additional charge for taking care of UM (if any), if stopover time exceeding 6 hours at stopover station in accordance with Vietnam Airlines regulations.

    UM aged between 6 and under 12 years

    • Ticket fare for children accompanied by adult at the same age is applied.
    • The additional charge for taking care of UM (if any), if stopover time exceeding 6 hours at stopover station in accordance with Vietnam Airlines regulations.

    UM aged between 12 and under 15 years

    • Ticket fare for ADL passenger is applied.    
    • The additional charge for taking care of UM (if any) in case stopover time exceeding 6 hours at stopover station under Vietnam Airlines regulations.

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    Other Airlines’s Optional Services and Fees

    On Vietnam Airlines codeshare flights operated by other airlines the optional services and fees may be provided by Operating carriers with different fees from VN. Please visit the Operating Carriers’website for details.
                                                                                                                                                                                                          
    Japan Airlines   
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    US DOT Aviation Consumer Protection Division’s contact address
    • Mail address: Aviation Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., S.E., Washington, D.C. 20590

    • Website: http://airconsumer.dot.gov

    • Telephone: 202-366-2220

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