Vietnam Airlines will not be responsible for damage of baggage due to force majeure including but not limited to act of God, war, strike, trade embargo...

Vietnam Airlines will not responsible for damage due to items or objects inside the passenger’s baggage. In case items contained in the baggage of customers led to the damage of Vietnam Airlines’s assets or other passenger’s baggage, the passenger must compensate all the damage and loss that Vietnam Airlines has to bear due to the that damage.

Vietnam Airlines will not responsible for damage of fragile, perishable items, money, jewelry, note, bond or any valuable documents, passport, identity paper, sample contained in the checked baggage whether Vietnam Airlines knows passenger put those items or objects in their bags or not. Vietnam Airlines will not responsible for handling complaint sent after time limits for claim.

Vietnam Airlines will not responsible for compensating for any damage which is discovered outside the baggage claim area or in case Vietnam Airlines is not informed about the damage right at the baggage claim area.

Responsibility of Vietnam Airlines for baggage attached limited release tag

• For baggage rejected at gate due to over weight or oversize and attached limited release tag, Vietnam Airlines will not responsible for paying the delay compensation.
• For the baggage attached limited release due to damage, improper coverage, fragile, perishable, … Vietnam Airlines will not responsible for any complaint of damage which has been waved of responsibility

Dangerous Goods are article or substance which are capable of posing a risk to health, safety, property or the environment such as acids, radioactive materials, poisons and explosives but also certain unlikely items such as magnets, wheelchair with wet-cell batteries, breathing apparatus with compressed gas cylinders, bull semen packed in dry ice, pesticides, etc.

Articles and substances which are classified as dangerous goods, except those, which are forbidden for transport by air, must be shipped as cargo under special packing requirements and handling procedures. However, some articles/substances may be accepted as carry-on or checked baggage.

Please contact Vietnam Airlines booking offices and agents for the details.

The items listed below are considered perishable:

• Fresh or frozen foodstuff, such as: fruits, vegetables, meat, fish, poultry and bakery products.
• Floral and nursery stock, such as flowers, fruits and vegetable plants.
  Cut flowers and foliage, such as: floral displays

In principle, perishables are not accepted as checked baggage. However, in some instances a perishable item may not be suitable to be carried in the cabin, and rejection of carriage may seem impractical, such items may be accepted as checked baggage at the owner’s risk.

The container of the perishable must be firmly packed. The packing should be ensured that there is no loss of contents or damage to other baggage.

The passenger should be reminded of the relevant quarantine regulations and that no refund shall be made against excess baggage charges paid in case of confiscation either at the station of origin or destination.

Perishables (such as: durian, salted fish, shrimp etc.) that have strong smell will not be allowed to be carried as checked and unchecked baggage. However, if such kinds of perishables are firmly packed so that they cannot be smelled, they may be accepted as checked baggage.

Each passenger is allowed to carry the capacity of liquids not greater than 1000 ml with them or in his/her cabin baggage on board the aircraft. Exemption shall be made for liquids, gels and aerosols including medications, baby milk/foods and special dietary requirements or liquids purchased either at airport duty free shops or on board aircraft.

All liquids are required to be carried in bottles, vials or containers with a capacity not greater than 100 ml and be completely closed. Such bottles, vials and containers must fit comfortably within the transparent plastic bag; only one transparent bag per passenger is permitted.

Medications have to be accompanied by prescriptions which clearly state the name and address of the doctor who prescribed the medicine, the full name of the person on the air tickets or boarding pass in case of electronic ticket. Baby milk/foods have to be accompanied by the baby when taken on board the aircraft.

The liquids purchased either at airport duty free shops or onboard the aircraft are exempted from the above limitation of capacity provided that such liquids are packed in a transparent sealed plastic bag provided by the seller, that is tamper-evident. The proof of purchase at airport duty free shops, or on board aircraft has to be displayed satisfactorily with the name of the shop and date of purchase without the opening of the bag.