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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Vietnam Airlines has entered the partnership with Vingroup to created benefits and bring a new trend in consumerism to Lotusmiles members. Lotusmiles members can enjoy services rendered by outlets under Vingroup network, such as Vinmart, Vinmart +, Vinmec, Vinschool, Vinpearl, Vinfast etc. and easily earn VinID points. Lotusmiles members can make conversions between bonus miles and VinID points at the following rates: • 100 VinID points = 3 miles • 20 miles = 100 VinID points
The minimum redemption is 5,000 miles/time and the maximum is 100,000 miles per year. Bonus miles can be redeemed for many valuable gifts such as free flight tickets, extra baggage or shopping at LotusMalls. Instructions on converting miles and VinID points:
* From Lotusmiles miles to VinID points: - Access Lotusmiles account using the app, or at the website www.vietnamairlines.com - Go to the Rewards section and select VinID
* From VinID points to miles: - Access VinID account via the app, select “Vietnam Airlines voucher”, select Lotusmiles miles and press “Redeem now” button. - Press the “Confirm” button after checking the points and miles - Enter details of the mile recipient, including “Name, Lotusmiles card number” - Press the button “Confirm” to finish transaction.
Notes: - The transaction of exchanging Lotusmiles miles to VinID points and vice versa can only be done online. - Members can only convert Lotusmiles miles or VinID points at their own account.
- The transaction of mile-to-point conversion is applicable only to the members holding a physical VinID card.