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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is United States of America and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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1. For AVI-01, live animals being transported with water or emitting too much liquid must be handled as wet cargo (live fish, baby shrimp, etc...), unless their other regulations required by another country.
2. For AVI-03, monkeys under 6 months of age, monkeys for animal experimentation, some breeds of dogs such as Bulldogs, Terriers, Boxers and Pugs are not accepted by Vietnam Airlines.
3. Only live animals in good health and fit for travel to the final destination will be accepted. Pregnant animals are only accepted if a health certificate is available certifying that they are fit to travel without giving birth during transportation.
4. The shipper must arrange in advance with Vietnam Airlines to ensure that the shipment has met the requirements of the live animal regulations of IATA and Vietnam Airlines. Note the following: