Loading...
HELPDESK
LOG-IN
SIGN-UP
Login
Country/Region
Language
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
Adults
Children
Infant
You can pay by following methods:
The currency of the transaction depends on the country/region selected, please carefully check it before payment.
VN Reservation Code (PNR):
Itinerary:
Passenger information:
Email address:
Your email address is blank. Please update:
Passenger Name:
Reservation code:
Baggage information
Customize your flight with our wide range of options:
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
【Handling of tickets containing non-refundable conditions】as of 25 December 2020
Thank you for flying with Vietnam Airlines(VNA).
Due to the suspension of flights and restrictions on entry and exit caused by the spread of the new coronavirus infection, Now VNA is ready to refund for Non-refundable tickets purchased and issued by March 31, 2020.
If you request to change the date, VNA will continue to accept changes without change fee, but only for departures until December 31, 2021.
(Fare, tax/fee/charges and surcharge difference (if any) must be collected.)
◎ Eligible:
Tickets issued through VNA website (Location : Japan) and VNA mobile app
(Location : Japan) by March 31, 2020
◎ Refund condition:
Regardless of the fare rules, refunds will be accepted without charge and only if processed by June 30, 2021.
* Unused tickets will be full refunded including fare and tax.
* Partially used tickets will be refunded only if the difference between the purchased fare and
tax is calculated after the used section is increased to the one-way fare.
◎ How to request a refund:
Please refer to the refund page on this page, download the refund application form, fill in the necessary information, and send an email(onlinesupport@vietnamairlines.com) to our online support. Refund Form: https://www.vietnamairlines.com/jp/en/support/faq
Please note that it will take several months for the refund process to be completed.
If you purchased your ticket at a travel agency, please contact the travel agency from which you purchased your ticket.
Thank you for your cooperation.
Vietnam Airlines JSC, Japan Branch office